Alexa Collins
Registered Nurse-BSN
Verona,WI
Summary
Dedicated and compassionate Registered Nurse with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Registered Nurse-BSN
UW Health
Madison, WI
08.2023 - Current
- Managed approximately 30+ telephone and MyChart encounters per day
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased patient satisfaction with care received by actively listening to concerns, providing clear explanations about treatment plans, and addressing questions promptly.
- Utilized evidence-based protocols to accurately identify patients' needs and develop appropriate interventions that promoted optimal health outcomes.
- Evaluated the effectiveness of nursing interventions regularly through feedback from patients, families, colleagues, and self-reflection practices resulting in continuous improvements to care delivery methods.
- Provided education to patients on health promotion strategies such as lifestyle modifications, medication adherence, self-care techniques, and disease management principles.
- Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
- Fostered a positive work environment within the telephone triage nursing team, promoting open communication and collaboration among colleagues.
Assistant Director of Nursing
Grace Lutheran Communities-River Pines
Eau Claire, Wisconsin
01.2021 - 03.2023
- Established new policies and updated existing policies to improve standard of care for patients.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Performed rounds to observe care and interview staff, residents, and families.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Oversaw workload of 20 nursing staff to direct patient care.
- Worked closely with administration to develop and implement best practices to improve patient outcomes.
- Ordered all nursing supplies and kept check on inventory levels.
- Worked with surrounding universities to coordinate clinical education for students.
Registered Nurse-BSN
Grace Lutheran Communities-Prairie Pointe Rehab
Eau Claire, Wisconsin
03.2020 - 01.2021
- Passionately provided quality care and comfort for patients with heart failure, pulmonary hypertension, and other complex conditions.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals.
- Competently completed patient admission and discharge routines.
- Provided patient and staff COVID-19 testing through less invasive nasal swabs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Registered Nurse- ADN
Maple Ridge Care Center
Spooner , Wisconsin
11.2018 - 02.2020
- Organized and managed care of residents undergoing various therapies.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Managed quality care for residents with heart failure, end-stage renal disease and coronary artery disease.
- Evaluated healthcare needs, goals for treatment, and available resources of each resident and connected to optimal providers and care.
- Managed workload of 30+ residents per shift.
Certified Nursing Assistant
Maple Ridge Care Center
Spooner, Wisconsin
09.2014 - 11.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 30+ residents under long-term care.
Education
Bachelor of Science - Nursing
University of Wisconsin - Eau Claire
Eau Claire, WI 09.2013 - 12.2019
Associate of Applied Science - Nursing
Chippewa Valley Technical College
Eau Claire, WI 09.2016 - 05.2018
Skills
Multidisciplinary team collaboration
Intravenous therapy
Patient and family advocacy
Administering immunizations
Complex wound vacs
Medical laboratory procedures
Interpersonal bedside manner
References
Ashley Hagen-UW Health Junction Road Internal Medicine RN Supervisor
Phone: 608-513-3992
Email: ahagen3@uwhealth.org
Crystal Hartmann-UW Health Junction Road Internal Medicine Registered Nurse
Phone: 563-590-2763
Email: chartmann@uwhealth.org
Timeline
Registered Nurse-BSN
UW Health
08.2023 - Current
Assistant Director of Nursing
Grace Lutheran Communities-River Pines
01.2021 - 03.2023
Registered Nurse-BSN
Grace Lutheran Communities-Prairie Pointe Rehab
03.2020 - 01.2021
Registered Nurse- ADN
Maple Ridge Care Center
11.2018 - 02.2020
Associate of Applied Science - Nursing
Chippewa Valley Technical College
09.2016 - 05.2018
Certified Nursing Assistant
Maple Ridge Care Center
09.2014 - 11.2018
Bachelor of Science - Nursing
University of Wisconsin - Eau Claire
09.2013 - 12.2019
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