Alexa Conrad-Tran
Las Vegas
Summary
Highly organized Administrative Assistant with 7 years of experience. Adept at managing multiple tasks, prioritizing responsibilities, and exhibiting high-level of communication. Compassionate and committed to making a positive impact on the community by providing hands-on support and education to improve the wellness of community members.
Overview
8
8
years of professional experience
Work History
Administrative Assistant II
State of Nevada
12.2023 - Current
- Ensure proficient record-keeping with diligent data entry to accurately track training compliance numbers.
- Assist in onboarding new employees, provide training materials, and assist with coordinating orientation to allow for a smooth integration into the team.
- Prepare, submit, and track all HR-1 forms for requested trainings and educational opportunities and ensure accuracy and prompt approval.
- Assist in transition to electronic training files, ensuring accurate data entry and file organization for seamless conversion.
- Prepare Training Room for upcoming trainings and orientations by setting up and maintaining professional and organized space.
- Manage phone and email correspondence to ensure timely responses to inquires.
Client Service Representative
VCA Hualapai Animal Hospital
02.2022 - 12.2023
- Welcomed customers, answered general questions, gathered nature of visit and assisted with initial intake of patients.
- Managed calendar and scheduled appointments based on patient loads and clinician availability.
- Operated multi-line telephone system to answer and direct high volume of calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered owner animal health questions and advised on best care practices.
Aftercare Coordinator
VCA Bay Area Veterinary Specialty & Emergency
09.2020 - 10.2021
- Performed daily audits of aftercare invoices and order inputs to ensure accuracy.
- Tracked product processing times and maintained open communication with clientele regarding order status.
- Maintained organized inventory of 150+ of remaining product overflow.
- Performed routine follow ups involving order pickups.
Service Coordinator
VCA Bay Area Veterinary Specialty & Emergency
05.2018 - 10.2021
- Acted as liaison between multi-departmental operation and clients to ensure proper flow of services and communication.
- Interpreted and input daily medical treatments and billing data for over 20 hospitalized patients.
- Operated within client financial budgets and maintained proper communication efforts to promote well-informed decisions.
- Created accurate financial estimates to present to clients and minimize financial discrepancies.
- Communicated with insurance companies and filed insurance claims when applicable.
- Developed and implemented training programs for future representatives to improve individual capabilities and enhance team performance.
Client Service Representative
VCA Bay Area Veterinary Specialty & Emergency
03.2017 - 05.2018
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted with onboarding new patient referrals and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Bachelor of Science - Public Health
University of California
La Jolla, CA08.2016
High School Diploma -
Lancaster High School
Lancaster, CA05.2012
Skills
- EMR Systems
- Client Relations
- Data Entry
- Computer Skills
- File Organization
- Verbal and Written Communication
- Effective Multitasking
- Workflow Optimization
Timeline
Administrative Assistant II
State of Nevada
12.2023 - Current
Client Service Representative
VCA Hualapai Animal Hospital
02.2022 - 12.2023
Aftercare Coordinator
VCA Bay Area Veterinary Specialty & Emergency
09.2020 - 10.2021
Service Coordinator
VCA Bay Area Veterinary Specialty & Emergency
05.2018 - 10.2021
Client Service Representative
VCA Bay Area Veterinary Specialty & Emergency
03.2017 - 05.2018
Bachelor of Science - Public Health
University of California
High School Diploma -
Lancaster High School
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