Alexa Cooper
Nesbit,MS
Summary
Dynamic and resourceful professional with a strong background in customer service and office management at Holmes Student Success Center. Proven ability to enhance operational efficiency through effective communication and organization. Skilled in conflict resolution and proficient in POS systems, consistently delivering exceptional guest relations and support.
Overview
2
2
years of professional experience
Work History
Office Assistant
Holmes Student Success Center
10.2025 - Current
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
Restaurant Hostess
Mesquite Chop House
04.2025 - Current
- Welcomed guests warmly, ensuring a positive first impression upon arrival.
- Coordinated reservations efficiently, optimizing table assignments to maximize seating capacity.
- Managed waitlist effectively during peak hours, reducing guest wait times and enhancing satisfaction.
- Communicated with kitchen and waitstaff to ensure smooth service flow and guest needs were met.
- Organized dining area consistently, maintaining cleanliness and readiness for incoming guests.
- Assisted with special requests from guests, promptly addressing dietary needs and preferences.
- Trained new host staff in standard operating procedures and customer service best practices.
- Resolved guest complaints tactfully, ensuring a satisfactory outcome for all parties involved.
- Maintained accurate records of reservations and waitlists, streamlining guest flow management.
- Handled telephone inquiries professionally, providing detailed information about menu and services.
- Supported events and private dining arrangements, coordinating logistics with management and staff.
- Adapted to changing circumstances quickly, demonstrating flexibility in a fast-paced environment.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Sales Associate
Magnolia Soap and Bath Co.
06.2024 - 10.2024
- Monitored inventory levels, reporting discrepancies to management to maintain stock accuracy.
- Collaborated with team members to achieve sales goals and enhance overall store performance.
- Resolved customer inquiries and concerns promptly, maintaining high levels of customer engagement.
- Provided feedback to management on customer preferences, influencing product selection and inventory.
- Worked with the chemical Lye in order to make store product
Sales Associate
Kirkland's Home
08.2023 - 12.2023
- Assisted customers in selecting home decor items, enhancing their shopping experience and satisfaction.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Supported promotional activities by setting up displays and signage to attract customer attention.
- Processed sales transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
Education
High School Diploma -
Desoto Central High School
Southaven, MSBachelor - Data Science And AI
Mississippi State University
Starkville, MS05-2029
Skills
- Customer service
- Positive attitude
- Time management
- Organizing and categorizing
- Verbal communication
- Administrative support
- Resourceful
- Office management
- Strong problem solver
- Front office management
- Strong multitasking
- Active learning
- Conflict resolution
- Guest relations
- POS system operations
- Reservations coordination
- Teamwork and collaboration
- Listening skills
- Problem-solving skills
- Leadership
Timeline
Office Assistant
Holmes Student Success Center
10.2025 - Current
Restaurant Hostess
Mesquite Chop House
04.2025 - Current
Sales Associate
Magnolia Soap and Bath Co.
06.2024 - 10.2024
Sales Associate
Kirkland's Home
08.2023 - 12.2023
High School Diploma -
Desoto Central High School
Bachelor - Data Science And AI
Mississippi State University