Alexa Coronado Leon
Bonita,CA
Summary
Dynamic team member with a strong background in customer service and office administration. Known for exceptional problem-solving skills and fostering teamwork, consistently enhancing workflow efficiency and customer satisfaction. Fluent in spanish, both written and spoken.
Overview
6
6
years of professional experience
Work History
Team Member
Blaze Pizza
Chula Vista, CA
01.2025 - Current
- Prepared and assembled pizza orders according to customer specifications.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Office Administrator
Green Life Industry
San Diego, CA
04.2022 - 01.2025
- Managed office communications and correspondence, ensuring timely responses and effective information flow.
- Coordinated scheduling of meetings and events, optimizing resource allocation and time management.
- Implemented filing system improvements, enhancing document retrieval efficiency by streamlining processes.
- Supported budgeting activities through accurate record-keeping and expense tracking for departmental initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Import Export Clerk
Border Group Services
San Diego, CA
03.2021 - 04.2022
- Managed export documentation and compliance to ensure adherence to international trade regulations.
- Coordinated logistics and transportation arrangements for timely shipments across borders.
- Collaborated with customs officials to resolve import/export issues effectively.
- Maintained accurate records of shipments, facilitating seamless tracking and reporting.
- Maintained strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
Customer Service Representative
Target
Chula Vista, CA
05.2020 - 03.2021
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained accurate knowledge of product offerings to assist customers effectively.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new staff on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
Mater Dei Catholic High School
Chula Vista, CA05-2020
Skills
- Excellent Customer service
- Positive attitude and provides great work environment
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Complaint resolution
- Sales expertise
- FLUENT IN SPANISH
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Blaze Pizza
01.2025 - Current
Office Administrator
Green Life Industry
04.2022 - 01.2025
Import Export Clerk
Border Group Services
03.2021 - 04.2022
Customer Service Representative
Target
05.2020 - 03.2021
High School Diploma -
Mater Dei Catholic High School