Dejah Crews
Carlsbad,USA
Summary
Contributed to customer satisfaction by resolving inquiries and issues efficiently. Supported team efforts to enhance service delivery and client engagement. Aimed to leverage leadership skills in a role that fosters professional growth within the company.
Experienced with streamlining communication channels and fostering collaborative partnerships. Utilizes exceptional mediation and negotiation skills to resolve conflicts and align stakeholder interests. Track record of driving successful project outcomes and enhancing team cohesion through effective relationship management.
Overview
10
10
years of professional experience
Work History
Delivery Station Liaison
Amazon
Carlsbad, CA
01.2024 - Current
- Investigated delivery issues reported by drivers to ensure timely resolution.
- Resolved customer inquiries related to incorrect addresses, missing information, and specific delivery instructions.
- Utilized Geostudio, Station Command Center, AC3, Cortex, and Amazon Chime to support project teams in communication and collaboration. Helped maintain project workflows through effective use of technology. Assisted in troubleshooting technical issues to ensure smooth operations.
- Facilitated communication between departments to streamline project workflows and enhance collaboration.
Process Assistant/ Learning Trainer
Amazon
Carlsbad, CA
01.2017 - 01.2024
- Supervised daily shift operations, ensuring associates received necessary support and guidance.
- Organized and scheduled training sessions for employees requiring data entry and accounts receivable skills.
- Guided junior staff in implementing best practices for inventory management and order processing.
Manager
Avenue
Oceanside, CA
01.2018 - 01.2018
- Assisted in creating employee schedules for payroll processing. Supported customers with inquiries regarding in-store items and pricing. Facilitated order management to enhance customer satisfaction.
- Directed cross-functional teams to optimize operational efficiency and streamline processes.
- Developed strategic initiatives to improve customer satisfaction and service delivery.
- Implemented performance metrics to track team productivity and drive continuous improvement.
- Mentored staff on best practices, fostering a culture of accountability and excellence.
- Spearheaded process improvements that reduced operational costs while maintaining quality standards.
Sales Associate
American Eagle
Carlsbad, CA
01.2016 - 01.2017
- Assisted manager with store opening and closing procedures. Operated cash registers efficiently. Handled shipment processing and restocked merchandise promptly.
- Delivered exceptional customer service to enhance overall shopping experience.
- Executed visual merchandising strategies to enhance brand standards and maximize product visibility.
Education
Bachelor of Mathematics and Business Administration - Accounting
Southern New Hampshire University
01.2025
Associate of liberal Arts - Mathematics and Science
MiraCosta College
01.2023
Associate of Business Administration - Accounting
MiraCosta College
01.2019
Skills
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated meticulous attention to detail in all tasks and projects
- Cultivated strong interpersonal skills to foster effective communication and collaboration
- Utilized Google Suite to support team collaboration and communication Assisted in organizing documents and schedules for project management Provided training to team members on effective use of Google applications
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Demonstrated exceptional proficiency in relevant skills and tasks
Timeline
Delivery Station Liaison
Amazon
01.2024 - Current
Manager
Avenue
01.2018 - 01.2018
Process Assistant/ Learning Trainer
Amazon
01.2017 - 01.2024
Sales Associate
American Eagle
01.2016 - 01.2017
Associate of liberal Arts - Mathematics and Science
MiraCosta College
Associate of Business Administration - Accounting
MiraCosta College
Bachelor of Mathematics and Business Administration - Accounting
Southern New Hampshire University