Excel
Alexa R. Cruz
Account Manager
Aubrey,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Account Manager, COVID-19
United Healthcare
Remote
03.2021 - Current
- Client Services for the State of North Carolina and state of Michigan, COVID-19 Testing and Vaccine sites
- Oversees 15+ COVID Testing Sites to help coordinate staffing, logistics for supplies and operations
- Also responsible for helping track reports such as tents on site and weather
- Responsible for daily implementation calls and to coordinate with functional partners
- I lead weekly team meetings for the Account Managers Team
- Responsible for daily weather reports
- Reconciling invoices
- We are Account Managers for Client Services for Optum Serve, now part of OSPER
- Build relationships with local health department in the State of North Carolina and other site POC’s
- Join weekly Cadence call with Optum and the State of North Carolina
- Meet weekly with EOC to discuss staffing at the sites.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Introduced new processes to improve data analysis.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Developed pipeline to monitor sales progress and boost company revenue.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Sales Enablement Representative
Motorola Solutions
Plano, TX
08.2020 - 03.2021
- Manages Pacific Northwest Territory in the United States
- Responsible for Cold Calling 40 calls per day and 10 additional activities per day and managing the pipeline in Salesforce
- Goal of the call is to set up a Demo and meetings for the Regional Sales Managers
- I also perform demos for customers and teach them how our products work
- Recognized for having the most leads generated in a single month
- Performed demos each week for partners and end users to show them how our software works
- Did trainings on new features for the team as soon as product launches came out, most recently did one on the upgrade to Access Control Center 7, out latest software version.
Account Executive
Canon Solutions America
Dallas, TX
02.2018 - 05.2020
- Manages B2B Accounts in North Texas
- Responsible for a $48,000 monthly quota or $576,000 yearly quota
- Met quota over 90% of the time! Made President’s Club Q4 2018 and Top Sales Rep over 130% to Plan for Region Q3 & Q4 2018
- Responsible for an existing book of business and to grow the territory with new customers through the end-to-end sales cycle
- We are responsible to manage/ track orders and follow up after they ship
- We had weekly on-going trainings to stay up to date in the printing/production industry
- We also had metrics for selling over 100+ different software solutions: including cybersecurity software, workflow composer software, and IRIS Scanning software.
B2B Outside Sales Representative
Staples
Dallas, TX
09.2017 - 02.2018
- Manage a territory and meet monthly sales quota by selling business memberships for office supplies to meet their business needs and streamline their processes.
Senior Inside Sales Representative
Hewlett Packard Enterprise
Plano, TX
04.2016 - 08.2017
- Manages accounts in Federal Sector for the United States Air Force Accounts, Department of Defense
- Responsible the sales cycle: Including configuring quotes, managing e-mail requests, manages Army Bid Boards and tracking shipment PO’s and updating the pipeline
- Continuing IT technical product knowledge was essential to my role, as well as communicating with my team efficiently daily
- Promoted to Project Manager for the DXC Alliance Team, one of our highest revenue producing accounts
- Trained the team on new software and Aruba networking, after Hewlett Packard acquired them.
Management Trainee
Enterprise Rent a Car
Dallas, TX
09.2014 - 03.2016
- Sets up car rental reservations for customers and upsell additional products, i.e
- Upgrades, insurance coverage, pre-paid fuel, GPS devices, additional drivers, and baby seats
- Achieved top 10 sales in my region for four months in a row
- Employee of the Month, January 2015
- Impact Player Award
- Customer service was a top priority for this role.
Inside Sales Representative
United Parcel Service
San Antonio, TX
09.2013 - 09.2014
- Manages a territory in Central United States and provide logistic solutions to help businesses grow and met their shipping needs
- My responsibilities were to ask open-ended questions to uncover needs and follow call flow strategies and negotiate contracts
- Works independently with the support of 2-3 assigned Account Executives in the area
- Works on additional roles such as researching and presenting to the class presentations on LTL Freight
- Part of my daily responsibilities were sending emails in Outlook, helping businesses with logistics, negotiation skills and navigating multiple software programs, including Oracle.
Education
Bachelor of Arts - Broadcast Journalism/ Marketing, Spanish.
University of Minnesota
08.2008 - 12.2010
MBA - Business Administration And Management
Southeastern Oklahoma University
Durant, OK 10.2022 - Current
Skills
Cost reviewing
Account verification
Order management
Trade requirements
Territory Management
Business Development
Networking skills
National accounts
Account oversight
Brand Management
Client rapport
Product and service sales
Vendor management
Sales Reporting
Account management
Relationship building and management
CRM Systems
Cold calling skills
Strategic planning
Operations
Software
MS Office
Tableau
Salesforce
Timeline
MBA - Business Administration And Management
Southeastern Oklahoma University
10.2022 - Current
Account Manager, COVID-19
United Healthcare
03.2021 - Current
Sales Enablement Representative
Motorola Solutions
08.2020 - 03.2021
Account Executive
Canon Solutions America
02.2018 - 05.2020
B2B Outside Sales Representative
Staples
09.2017 - 02.2018
Senior Inside Sales Representative
Hewlett Packard Enterprise
04.2016 - 08.2017
Management Trainee
Enterprise Rent a Car
09.2014 - 03.2016
Inside Sales Representative
United Parcel Service
09.2013 - 09.2014
Bachelor of Arts - Broadcast Journalism/ Marketing, Spanish.
University of Minnesota
08.2008 - 12.2010