Alexa Denherder
New York,NY
Summary
Exceptional experience drawing upon strong interpersonal skills to serve as an effective liaison and problem solver with strong customer success skills. A constructive facilitator who delivers quality results while building strong relationships and enthusiastic to learn new skills. Collaborates with multiple levels within an organization to fulfill client needs and goals. Experienced portfolio manager with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive, and business audiences.
Overview
5
5
years of professional experience
Work History
Client Portfolio Manager
Concertiv
10.2023 - Current
- Managed client relationships for 30 accounts, overseeing vendor contract renewals, new procurements, and addressing client queries using proprietary contract management platform, c360.
- Coordinated client retention initiatives, contributing to Concertiv's expanding client base and maintaining high client satisfaction.
- Partnered with Client Success team to identify and plan strategic cross-sell opportunities, enhancing client portfolios.
- Directed onboarding of new clients by preparing materials, taking detailed notes, and project-managing subsequent steps for smooth integration.
- Developed and presented data-driven client performance reports using Microsoft Excel and PowerPoint, providing actionable insights to clients.
- Supported Services team in complex initiatives, including bespoke client delivery, development of new offerings, and creation of client success case studies.
- Collaborated cross-functionally with Sales, Marketing, and Finance to implement and enforce client-oriented processes.
- Demonstrated proactive approach, effectively managing multiple high-priority projects in a fast-paced environment with a high sense of urgency
Account Executive
Green Key Resources
03.2023 - 09.2023
- Focusing on building and maintaining strong relationships with clients, serving as their primary point of contact for all staffing and recruiting needs
- Monitoring job trends and competitor activities to identify new business opportunities and setting up 3-5 new client calls per week
- Using Salesforce to track and manage client interactions, ensuring accurate and up-to-date sales and account information
- Member of the sales team dedicated to bringing in new clients and assisting with staffing needs
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities
Senior Client Associate
Third Bridge
01.2022 - 10.2022
- Managed cases with up to 15 client points of contact and 10 internal contributors, balancing multiple research work streams, client deliverables, and individual team member performance
- Directly worked for firms such as BCG, Bain, and EY
- Generated $100K+ in revenue by facilitating 150-200 consultations per quarter and consistently surpassed monthly targets
- Negotiated expert compensation to increase profit margins
- Responsible for all aspects of project management, account management, client satisfaction, and growth
- Ran morning check-in for a team of 10-15 people to ensure each member was supported and up to date
- Trained a new associate on team each month and ensured growth and understanding of the role
- Achieved high levels of client retention through dedicated account management and personalized attention to individual needs
Client Associate - Project Manager
Third Bridge
12.2021 - 01.2022
- Managed 5-7 active projects a week, which involves overseeing 2-4 stakeholders per project, setting meetings with clients, and managing delivery expectations within a two-week timeline
- Identified optimal consulting candidates on LinkedIn and internal database for each project assigned with the goal of reaching a majority percentage of market share against competitors
- Researched project topics across sectors including but not limited to Education Technology, Financial Services, SaaS, Industrials, TMT, Wealth Management, and Pharma & Life Sciences
Associate
Third Bridge
01.2020 - 12.2020
- Supported project managers with the reorganization, product launch, industry benchmarking, and market entry cases through custom recruitment of industry experts for corporate strategy cases
- Outreach to 30+ leads per project for 15 or more projects per week to find the best industry experts
- Tracked industry expert data in internal intranet software for company-wide collaboration
- Improved project delivery times with implementation of streamlined communication strategy
Education
Bachelor of Business Administration, BBA - Marketing
Georgia College And State University
GA05.2019
Skills
- Project Management
- Client Relations
- Strategic Customer Success
- Market understanding
- Product adoption
- Account Management
- Portfolio construction
- Content Management Systems
- Problem-solving abilities
- Analytical Thinking
- Salesforce
- MS Project
- SEO tools
- PowerBI
Timeline
Client Portfolio Manager
Concertiv
10.2023 - Current
Account Executive
Green Key Resources
03.2023 - 09.2023
Senior Client Associate
Third Bridge
01.2022 - 10.2022
Client Associate - Project Manager
Third Bridge
12.2021 - 01.2022
Associate
Third Bridge
01.2020 - 12.2020
Bachelor of Business Administration, BBA - Marketing
Georgia College And State University