Alexa Diamantte
Summary
Dynamic and detail-oriented professional with a strong background in customer service and dietary support at Christian Park Village. Proven ability to enhance patient satisfaction through effective meal planning and exceptional communication skills. Adept at maintaining high sanitation standards while collaborating with teams to streamline operations and improve health outcomes.
Dynamic individual with hands-on experience in dietary needs and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Dietary Aide
Christian Park Village
02.2023 - 11.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
Direct Care Aide
Lakeview Assisted Living
11.2023 - 05.2024
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Kept clients engaged in social networks and communities for personal health and growth.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Offered companionship for isolated individuals by providing one-on-one time focused on conversation or shared interests.
- Implemented behavioral management techniques effectively, mitigating challenging situations while maintaining respect for patient dignity.
- Coordinated with healthcare professionals to ensure the implementation of accurate treatment plans for each patient.
- Actively participated in staff meetings and trainings to continually improve knowledge and skills in direct care provision.
- Promoted a safe and hygienic environment by maintaining clean living spaces for patients.
- Facilitated social interactions among patients through engaging group activities designed for various ability levels.
- Contributed to the development of individualized care plans through collaboration with multidisciplinary teams.
- Enhanced patient comfort through personalized assistance in daily activities such as bathing, dressing, and feeding.
- Maintained detailed records of patient progress to inform ongoing care decisions and adjustments to treatment plans.
- Provided emotional support for patients and their families during difficult times, fostering trust and open communication.
- Utilized strong interpersonal skills when interacting with both patients and their families, promoting positive relationships built on empathy and understanding.
- Improved patient care by attentively monitoring and addressing individual needs.
- Developed creative solutions for unique challenges faced by individual patients, demonstrating adaptability and commitment to personalized care.
Waitress/Bartender
La Cantina
10.2021 - 09.2022
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress/Bartender
Breezy Point
08.2020 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash register, closing duties and calculated daily sales.
Customer Service Representative/Sales Associate
Alorica
07.2017 - 02.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Walgreens
04.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Asner Services
06.2016 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded to or communicated directly with clients to improve customer service
- Dispatched calls efficiently and
- Handled multiple client accounts per shift
- Took medical calls and dispatched to on-call personnel
Education
Gen Ed
Ashwaubenon High School
Ashwaubenon, WI06-2015
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Patient communication
- Team collaboration
- Verbal communication
- Food handling safety
- Detail-oriented
- Sanitation practices
- Relationship building
- Flexible schedule
- Computer skills
- Kitchen equipment operation
- Restaurant experience
- Issue resolution
- Allergen awareness
- Nutrition knowledge
- Food preparation
- Dietary modifications
- Scheduling and planning
- Meal planning
- Therapeutic diets
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Data collection
- Staff training
- De-escalation techniques
- Strong multitasking
- Efficient organization
- Professional appearance
- Cleanliness and hygiene
- Handling complaints
- Memory retention
- Order management
- Order accuracy
- Salesmanship
- Food allergy awareness
- Dietary support
- Strong work ethic
- Hospitality service expertise
- Cash handling
- Exceptional customer service
- Guest engagement
Languages
Spanish
Elementary
English
Native or Bilingual
Korean
Elementary
Interests
- Graphic Design
- I enjoy helping others and giving back to the community
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
- Enjoy participating in [activity] for overall physical and mental well-being
- Music
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Web Development and Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Watching Movies and TV Shows
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Engaging in food photography and sharing culinary creations on social media
- Animal Care
- Swimming
- Animal Welfare Advocacy
- Drawing and Painting
Timeline
Direct Care Aide
Lakeview Assisted Living
11.2023 - 05.2024
Dietary Aide
Christian Park Village
02.2023 - 11.2024
Waitress/Bartender
La Cantina
10.2021 - 09.2022
Waitress/Bartender
Breezy Point
08.2020 - 08.2021
Customer Service Representative/Sales Associate
Alorica
07.2017 - 02.2018
Cashier
Walgreens
04.2017 - 07.2017
Customer Service Representative
Asner Services
06.2016 - 10.2016
Gen Ed
Ashwaubenon High School
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