Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Alexa Diaz

Miami,FL

Summary

Dynamic customer service professional with extensive experience at Nemas International, adept at conflict resolution and enhancing customer loyalty. Proven ability to manage high-stress situations while delivering exceptional service. Skilled in data entry and active listening, fostering strong relationships that drive repeat business and satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Nemas International
03.2023 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Office Clerk /Front Desk Receptionist

Rivero Diagnostic Center
12.2021 - 11.2022
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.

Cashier Floor Supervisor

Flashlube Miami
12.2019 - 12.2020
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
  • Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
  • Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
  • Increased employee retention by providing ongoing training and support to cashier staff.
  • Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.
  • Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.

Office Manager

Bee Creative Promotions
05.2020 - 08.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Education

High School Diploma -

Hialeah High School
Hialeah, FL
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Affiliations

  • leadership experience
  • Networking Groups

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Nemas International
03.2023 - 03.2025

Office Clerk /Front Desk Receptionist

Rivero Diagnostic Center
12.2021 - 11.2022

Office Manager

Bee Creative Promotions
05.2020 - 08.2020

Cashier Floor Supervisor

Flashlube Miami
12.2019 - 12.2020

High School Diploma -

Hialeah High School

Similar Profiles

CREATE PROFILE
Alexa Diaz