Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa Dries

Ashley,PA

Summary

Professional administrative expert prepared for leading and optimizing business operations. Strong focus on team collaboration and achieving results, adaptable to customer satisfaction. Skilled in management, customer relations and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.

Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hotel Supervisor /Night Auditor

Mohegan Pa Casino & Hotel
04.2024 - Current
  • Shift manager at Mohegan Pa Hotel
  • Supervise Front Desk, Call center and housekeeping! Also so date roll/Night auditing
  • Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
  • Increased customer retention through exceptional service and timely resolution of issues.
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Cultivated a professional atmosphere among staff members by enforcing adherence to company policies and procedures.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided services efficiently and with high level of accuracy.
  • Created and managed accurate occupancy forecasts and budgets.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Oversaw day-to-day operations of 700 room hotel with staff of 40+ employees.
  • Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.

Front Desk/Night Auditor

Sleep Inn and Suites by Choice
09.2023 - 08.2024


  • Processed payments securely using the property management system while adhering to strict privacy guidelines.
  • Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
  • Performed regular property walkthrough during the night shift, addressing any safety hazards or cleanliness concerns.
  • Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Monitored facility security for guest and personnel safety.
  • Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
  • Checked requests and room service for accuracy and guests needing assistance.


Administrative Assistant

Creative Counseling
01.2023 - 06.2023
  • Along with Administrative duties, I also created letters/documents with extreme confidentiality
  • Created spreadsheets/files, Organized files, answer/return calls, ran errands and ordered supplies for the office, as well as cleaned the office, weekly
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Office Manager/Co-Owner

Handyman Don Services
07.2022 - 08.2022
  • Office management, as well as administrative duties I managed a staff of (max 5ppl), file, fax, cleaned the office
  • Scheduling, creating receipts and estimates
  • Bookkeeping/payroll/budgeting
  • Also assisted Handyman with small flooring, sheetrock/spackle/paint and electrical jobs
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Associate of Applied Science - Applied Science

Bergen Community College
05.2013

Skills

  • Proficient with Microsoft programs
  • Computer Literate
  • Office Management
  • Well Organized
  • Customer Service
  • Administrative
  • Event Planning/Management
  • Exceptional verbal skills
  • Exceptional writing skills
  • Exceptional typing skills
  • Financing
  • Billing
  • Banking
  • Property Management
  • Attention to details
  • Front desk operations
  • Employee motivation
  • Complaint handling
  • Cross-departmental collaboration
  • Reservation management
  • Meeting planning
  • Menu planning
  • Housekeeping supervision
  • Hospitality
  • Guest services management
  • Cash handling
  • Guest experiences
  • Food and beverage operations
  • Staff supervision
  • Telephone etiquette
  • Front office staff
  • Front office operations
  • Verbal and written communication
  • Staff management

Certification

  • Serve Safe, 06/25
  • PLCB RAMP, 09/25

Timeline

Hotel Supervisor /Night Auditor

Mohegan Pa Casino & Hotel
04.2024 - Current

Front Desk/Night Auditor

Sleep Inn and Suites by Choice
09.2023 - 08.2024

Administrative Assistant

Creative Counseling
01.2023 - 06.2023

Office Manager/Co-Owner

Handyman Don Services
07.2022 - 08.2022

Associate of Applied Science - Applied Science

Bergen Community College

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Alexa Dries