Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa Dries

Ashley,PA

Summary

My solid administrative,managerial and finance experience can contribute to the success of your organization. As well as my extensive customer service, hospitality background, and excellent verbal and communication skills. I work extremely well with others and have attention to detail, excellent verbal, written and typing skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hotel Supervisor /Night Auditor

Mohegan Pa Casino & Hotel
Plains, PA
04.2024 - Current
  • Supervise Front Desk, Call center and housekeeping
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Assisted guests with check-in and check-out procedures as needed.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.

Front Desk/Night Auditor

Sleep Inn and Suites by Choice
Dunmore, PA
09.2023 - 08.2024
  • Input and confirmed reservations for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Informed housekeeping department when rooms were ready for cleaning after checkout.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
  • Ensured that all paperwork was processed properly before closing out shift.

Office Manager/Co-Owner

Handyman Don Services
07.2014 - 09.2022
  • Supervised staff members, organized schedules and delegated tasks.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Answered phone calls, responded to emails, and handled advertising and marketing.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained filing system for records, correspondence and other documents
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Associates - Applied Science

Bergen Community College
05.2013

Skills

  • Proficient in Microsoft programs, computer literate
  • Restaurant, office, property, event planning, and management
  • Well-organized
  • Excellent customer service
  • Executive and administrative assistance experience
  • Exceptional verbal, communication, writing, and typing skills
  • Financing, billing, banking, and AR/AP

Certification

  • Serve Safe, 06/25
  • PLCB RAMP, 09/25

Timeline

Hotel Supervisor /Night Auditor

Mohegan Pa Casino & Hotel
04.2024 - Current

Front Desk/Night Auditor

Sleep Inn and Suites by Choice
09.2023 - 08.2024

Office Manager/Co-Owner

Handyman Don Services
07.2014 - 09.2022

Associates - Applied Science

Bergen Community College

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