Alexa Dumont
Manchester,NH
Summary
Software and Solution detail-oriented business analyst with several years of experience conducting analysis and research to improve common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementations. Recognized as a decisive leader and excellent team player. Committed to forming strong, productive teams. Well rounded skill base with in-depth knowledge of project management techniques. Seeking new opportunities to continue to develop and grow career.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Business Analyst
Merchants Fleet
Hooksett, NH
03.2021 - 06.2024
- Introduced Process Improvements, tools, and strategies to drive efficiencies across the organization and within the PMO directly
- Improved organizational capabilities and efficiencies while managing and executing projects
- Overall support of System Operational processes with department stakeholders and developers
- Effectively adapted to projects that changed to meet business dynamic and priorities
- Work closely with the Product Owner (PO) to understand the product scope, priority and vision, and serves the PO as a proxy
- Works with the PO to define business requirements for the team and support technical project resources with identifying Non-Functional Requirements (NFRs)
- Work closely with Dev/QA to clarify the scope, requirements and any clarifications Creating Epic and feature sets with the PO
- Own and manage Project discovery with PO to create, refine and finalize epics, features, user stories, low fidelity mockups, and current and future state maps
- Facilitate workshops to understand current and future state
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Assisted in developing training materials for internal staff on new products or services.
- Identified gaps between current state and desired future state operations.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Analyzed existing systems and processes to identify areas of improvement.
- Translated user needs into actionable items that could be addressed by IT teams.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
Regional Project Manager & Client Trainer
Toshiba Business Solutions
New England, NH
03.2018 - 03.2021
- Responsible for all regional solution installs small to large for New England (PaperCut/DocuWare/Drivve/AutoStore)
- Set and maintained project deadlines/expectations and prevented scope creep
- Recognized and processed change management through Project life span
- Organized team meetings to collaborate and assign out project tasks and identify risks
- Maintained center point of contact for internal and external tasks and communication during all projects.
- Managed customer relationships throughout the entire project lifecycle.
- Collaborated with cross-functional teams to achieve desired outcomes.
- Facilitated meetings with key personnel from different departments to discuss progress updates.
- Assisted team members with complex tasks when required while ensuring quality standards are met.
- Developed and managed project timelines, and performance metrics.
- Maintained strong communication channels with all involved parties during projects execution phase.
- Communicated relevant changes or updates regarding projects to all impacted stakeholders promptly.
- Conducted risk analysis to identify potential issues and develop mitigation strategies.
- Led the design, development, testing, deployment, and maintenance of applications in the region.
Software Technician, Customer Onboarding Manager
Jobscience
Londonderry, NH
02.2015 - 03.2018
- Recruiting Software based on Salesforce/SaaS, with multifaceted applications built in
- Manage upgrades and training to Customers on product and product evolution
- Onboard new clients in a 60-day program, guiding them to self-sustainability with software
- Customer liaison once Software is live to expedite Customer issues to maintain positive customer relations and continuing to build a solid relationship
- Manage 30+ customer cases daily to assist with issues, upgrades, administration, and training requests
- Daily Salesforce administration tasks that include workflows, reports, formula fields, and data management.
Product Specialist
LG Mobile
New Hampshire
10.2014 - 02.2015
Support Representative/Sales
AT&T Mobility
Manchester NH / Peabody, MA
01.2010 - 08.2013
Retail Sales Representative
Verizon Wireless
Central, NH
10.2007 - 05.2009
Education
Associate of Arts - Baking Pastry, Hospitality Management
Culinary Institute of America
Hyde Park, NY01.2007
Hospitality and Management
Manchester School of Technology
01.2006
General Studies
Manchester Central High School
Skills
- Project Management
- Agile Business Analyst Practitioner
- Certified Salesforce Admin
- SmartSheet
- Visio
- Microsoft Office Suite
- CRM Systems
- Detail orientated
- Team player
- Interpersonal Skills
- Multi-tasking
- Report and Presentation development
- Strategic Planning
- Cross-functional team leadership
- Systems implementation / improvement / cutover
- Business and Client training and motivation
- Effective Prioritization
- Iterative Development
- Stakeholder Engagement
- Discovery Workshops
- Requirements Gathering and Analysis
- Scope Definition
- User Acceptance Testing
- Process Optimization
- Gap analysis
- Quality Assurance
Accomplishments
PROJECT MANAGEMENT ACHIEVEMENTS
▪ UMASS System – 800 units, 4 Campus’, 3 months, 30 IT groups
▪ Monthly average Solution Project Installations - 20
▪ Project Manager for Multiple Software Solutions, Hardware, and MPS (Managed Print Services)
▪ Cross managed departments from Sales, Operations, Contracts, Billing, and Service
▪ Created Project Management Process Charts for all above sections
▪ Founding member of SmartSheet Council for Toshiba Corporate
▪ Created ticketing system through Cases in Salesforce to generate Training requests across New England
▪ Project Manager for 40 Sales Representatives across Region simultaneously
Certification
- Salesforce Certified Administrator
- APMG International AgileBA Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursTimeline
Business Analyst
Merchants Fleet
03.2021 - 06.2024
Regional Project Manager & Client Trainer
Toshiba Business Solutions
03.2018 - 03.2021
Software Technician, Customer Onboarding Manager
Jobscience
02.2015 - 03.2018
Product Specialist
LG Mobile
10.2014 - 02.2015
Support Representative/Sales
AT&T Mobility
01.2010 - 08.2013
Retail Sales Representative
Verizon Wireless
10.2007 - 05.2009
Associate of Arts - Baking Pastry, Hospitality Management
Culinary Institute of America
Hospitality and Management
Manchester School of Technology
General Studies
Manchester Central High School