ALEXA FELLOWS
Federal Way
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
Thrive Communities
01.2023 - Current
- Stabilized a 241-unit complex to a 94% occupancy rate
- Trained team members on company policies, leasing responsibilities, and property software
- Updated marketing ads and assisted with property marketing activities
- Collected and processed rent payments, deposits, and application fees
- Recorded resident maintenance service requests and ensured lease compliance
- Assisted applicants with rental applications and documentation
- Prepared lease documents, collected initial rent payments, and established resident accounts
- Completed and submitted weekly and monthly reports to corporate
- Managed accounts payable and receivable, ensuring accurate financial transactions.
Customer Service Agent
Alaska Airlines
05.2022 - 01.2024
- Delivered outstanding customer service, managing ticketing, reservations, and inquiries
- Resolved passenger issues and complaints with professionalism and efficiency
- Collaborated with team members to enhance overall customer service operations
- Maintained accurate records and provided detailed reports to management.
Barista
Big Foot Java
06.2021 - 09.2023
- Crafted a variety of high-quality coffee and espresso beverages
- Delivered exceptional customer service in a fast-paced environment
- Managed cash register operations and handled transactions accurately
- Maintained a clean and organized workspace, adhering to health and safety standards
- Assisted in training new staff members on coffee preparation and customer service techniques
- Promoted daily specials and upsold menu items to enhance customer experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
GED -
Renton Technical College - Renton, WA
05.2013
Skills
- Customer Service
- Communication Skills
- Problem-Solving
- Empathy
- Team Coordination
- Interpersonal Skills
- Time Management
- Prioritization
- Organization
- Point of Sale (POS) Systems
- Property Management Software
- CRM Tools
- Leadership
- Training
- Attention to Detail
- Accuracy
- Policy Compliance
- Product Knowledge
- Upselling
- Flexibility
- Handling Pressure
- Event Planning
- Community Engagement
- Conflict Resolution
- Mediation
- Negotiation
Timeline
Assistant Community Manager
Thrive Communities
01.2023 - Current
Customer Service Agent
Alaska Airlines
05.2022 - 01.2024
Barista
Big Foot Java
06.2021 - 09.2023
GED -
Renton Technical College - Renton, WA