Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa Fisher

Oldsmar

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Manager of Service Centers

Suncoast Credit Union
12.2021 - Current
  • Plan, organize, and manage the daily activities of the service center
  • Hire, train, coach, appraise, mentor, and reward staff, acknowledge staff feedback or concerns
  • Set goals and objectives for team members, guide staff in developing action plans to reach stated goals
  • Oversee the advancement or disciplinary matters of staff, and recommend termination when necessary
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

Senior Member Advocate

Suncoast Credit Union
06.2018 - 12.2021
  • Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs
  • Solve problems regarding members’ financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party
  • Maintain knowledge of Suncoast Credit Union products and services, including features and benefits

Consumer Loan Support Representative

Suncoast Credit Union
05.2017 - 06.2018
  • Present and explain lending products and services provided by the credit union and its affiliates
  • Initiate and underwrite consumer loans according to credit union lending policies and procedures
  • Collaborated with loan officers and underwriters to ensure accurate and timely processing of consumer loans

Member Service Advisor

Acheiva Credit Union
07.2014 - 05.2017
  • Maintained strict adherence to regulatory compliance guidelines, ensuring all transactions were conducted ethically and within prescribed limits.
  • Collaborated with team members to achieve departmental targets and maintain high-quality service standards.
  • Conducted regular financial reviews for members, identifying opportunities for product upgrades or additional services.
  • Mentored new hires, providing extensive training on company policies and procedures to ensure seamless integration into the team.

Education

Liberty University
Lynchburg, VA
05.2018

Indiana State University
Terre Haute, IN
05.2012

Skills

  • Leadership
  • Public Speaking
  • Project Management
  • Cross-functional team coordination
  • Operations management
  • Cross-functional collaboration
  • Strategic planning

Certification

  • RPA Citizen Developer, UiPath Academy, 05/01/24, As a Citizen Developer for robotic process automation, I'm able to automate as much as possible in our everyday work.
  • Designated Project Manager, University of South Florida, 09/01/23, Have the interpersonal and organizational skills needed to successfully complete project management responsibilities and shepherd projects to completion.
  • Certified Credit Union Financial Counselor, Credit Union National Association, 05/01/21, Able to provide financial counseling and budgeting to those experiencing hardship.

Timeline

Senior Manager of Service Centers

Suncoast Credit Union
12.2021 - Current

Senior Member Advocate

Suncoast Credit Union
06.2018 - 12.2021

Consumer Loan Support Representative

Suncoast Credit Union
05.2017 - 06.2018

Member Service Advisor

Acheiva Credit Union
07.2014 - 05.2017

Liberty University

Indiana State University

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Alexa Fisher