Alexa Fleming
Findlay
Summary
Dedicated Customer Service Representative with a strong track record in client engagement and satisfaction. Skilled in building relationships and fostering partnerships that drive business growth. Committed to enhancing customer experiences and supporting organizational success.
Overview
9
9
years of professional experience
Work History
Assistant Manager, Server, Bartender
Ottawa Brewing Company
Ottawa
07.2024 - 05.2026
- Displays enthusiasm and knowledge about restaurant's menu and products.
- Maintains composure during peak times, ensuring exceptional customer service while managing high volume.
- Resolves customer complaints promptly to improve satisfaction and foster positive experiences.
- Manages cash and credit transactions while maintaining accurate bar tabs.
- Effectively multitasks in a dynamic environment to ensure smooth operations.
- Monitors inventory levels of liquor, beer, wine, and beverages, restocking and reordering supplies.
- Trains new servers and bartenders on menu and service standards.
- Stays informed about daily specials, new menu items, promotions.
Server/Bartender
Ralphie’s Sports Bar & Eatery
Findlay
01.2018 - 04.2025
- Fast pace, high volume sports bar and eatery.
- Provided exceptional customer service in a fast-paced restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displays enthusiasm and knowledge about the restaurant's menu and products.
- Trains new servers on restaurant procedures and customer service standards.
- Stays informed about daily specials, new menu items, promotions.
Assistant Deli Manager
Great Scot, Fresh Encounters
Findlay
03.2021 - 02.2023
- Oversaw inventory management and restocking of deli products.
- Coordinated supply ordering, maintained delivery records, and tracked invoices for accurate financial management.
- Supervised deli staff to uphold high standards of customer service and compliance with food safety regulations.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Ensured that all food items were properly labeled according to local health department regulations.
- Conducted inventory counts and placed orders to ensure timely product availability.
Manager in Training
Culver’s
Findlay
03.2020 - 03.2021
- Supervised team members during peak service hours to ensure efficient operations.
- Led shift operations by effectively delegating tasks to team members.
- Delegated assignments to employees and tracked progress for timely completion.
- Managed cash register operations to ensure accurate sales processing.
- Executed safe counting and managed bank deposits to ensure financial accuracy.
- Resolved customer complaints promptly to maintain high satisfaction standards.
- Collaborated with team to enhance guest experiences through effective communication.
Carryout Specialist, Host, Server
Bob Evans
Findlay
05.2019 - 03.2020
Cook
Campus Pollyeyes
Findlay
10.2017 - 03.2018
Education
Diploma - General Education
Findlay Senior High
Findlay, Ohio05-2019
Skills
- Money handling
- Inventory management
- Customer service
- Employee training
- Team leadership
- Multitasking ability
- Attention to detail
- Adaptability to change
- Communication skills
Accomplishments
- Social Media Promotion with Ohio Liquor for Dry January 2026.
Professional References
- Trisha Goelz 567-271-8038
- Alex Moore 419-236-8842
- Joe Grismore 419-408-1736
Timeline
Assistant Manager, Server, Bartender
Ottawa Brewing Company
07.2024 - 05.2026
Assistant Deli Manager
Great Scot, Fresh Encounters
03.2021 - 02.2023
Manager in Training
Culver’s
03.2020 - 03.2021
Carryout Specialist, Host, Server
Bob Evans
05.2019 - 03.2020
Server/Bartender
Ralphie’s Sports Bar & Eatery
01.2018 - 04.2025
Cook
Campus Pollyeyes
10.2017 - 03.2018
Diploma - General Education
Findlay Senior High