Alexa Gangl
Greenwood Village,CO
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consultant
Canvas Credit Union, formally Public Service Credit Union
Denver, CO
10.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers in opening new accounts and completing required paperwork.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Provided guidance on loan qualification criteria to potential borrowers.
- Responded promptly to customer emails, phone calls and requests for information.
- Recognized opportunities for cross-selling additional banking products or services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted and advised customers on using online and mobile banking systems.
Loan Processing Assistant
Merchants Mortgage & Trust
Greenwood Village, CO
06.2022 - Current
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Checked approvals against established bank and government lending standards.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Liaised between borrowers and realtors, title companies and loan company management.
Customer Service Representative
National Western Complex
Denver, CO
01.2019 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
Education
BBA - Business Management
Colorado State University - Pueblo
Pueblo, CO05.2022
Skills
- Customer Relationship Building
- Business Development
- File Management
- Attention to Detail
- Loan Servicing
- Complex Problem-Solving
- Staff Training
- MS Office
Affiliations
- Member, CSU-Pueblo Alumni Association
- Volunteering (Habitat for Humanity)
Certification
- Notary Public
Timeline
Consultant
Canvas Credit Union, formally Public Service Credit Union
10.2023 - Current
Loan Processing Assistant
Merchants Mortgage & Trust
06.2022 - Current
Customer Service Representative
National Western Complex
01.2019 - 01.2023
BBA - Business Management
Colorado State University - Pueblo
- Notary Public
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