Alexa Garcia
San Diego,CA
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Coldstone Creamy
San Diego, CA
11.2023 - Current
- Handled customer inquiries and complaints in a professional manner.
- Resolved escalated issues from team members or customers in an efficient manner.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Southwest Senior High School
San Diego, CA06-2024
Skills
- Cash Handling
- Quality Assurance
- Customer Complaint Resolution
- Team training and development
- Customer service excellence
- Customer Relations
Languages
Spanish
Professional
Timeline
Customer Service Lead
Coldstone Creamy
11.2023 - Current
High School Diploma -
Southwest Senior High School
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