Summary
Overview
Work History
Education
Skills
Timeline
First Degree Black Belt
GeneralManager

Alexa Garcia

Queens,NY

Summary

Motivated, caring and experienced Fitness Studio Manager that is detail-oriented and possesses strong organizational and time management skills. Flexible and hardworking with the drive to succeed.

Excelling in leadership and sales expertise. Spearheaded initiatives that drove year-over-year business growth while enhancing guest experiences. Skilled in staff development and conflict resolution, I consistently exceeded sales targets and improved operational efficiency through strategic planning and effective team collaboration.

Overview

8
8
years of professional experience

Work History

General Manager

Club Pilates Franchise LLC
10.2021 - Current
  • Participated in training sessions to understand company policies and compliance standards.
  • Adapted quickly to dynamic environments while maintaining high service standards.
  • Contributed ideas for enhancing guest experiences through feedback collection and analysis.
  • Managed budget implementations, employee evaluations, hiring new staff and creating staff schedules
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Planning monthly events for members to contribute to member retention and overall satisfaction of club members
  • Follow up with all leads providing prospects with information on the club with the goal to book introductory appointments, follow up on client no shows, missed sales and single class purchases
  • Managing retail by monitoring product sales and quantity, purchasing new retail and inputting all items items into Point of sale system
  • Leading Sales Roleplaying Meetings ensure the team is always making progress on their sales skills
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Program Director/ General Manager

Go For It Martial Arts
01.2019 - 10.2021
  • Developed and implemented training programs to enhance student engagement and retention.
  • Coordinated scheduling and logistics for classes, events, and competitions to ensure operational efficiency.
  • Mentored and trained instructors on best practices for teaching techniques and student management strategies.
  • Analyzed program performance metrics to identify areas for improvement and optimize offerings.
  • Follow up with all prospects using the information call script, book appointments, give detailed tours of the facility utilizing the features and benefits and convert prospects to students
  • Enhanced communication channels among staff, parents, and students to streamline information flow and feedback mechanisms.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.

Front Desk Receptionist

Go For It Martial Arts
04.2018 - 01.2019
  • Managed front desk operations, ensuring a welcoming environment for all visitors.
  • Scheduled classes and appointments, optimizing instructor availability and client engagement.
  • Handled customer inquiries, providing accurate information about programs and services.
  • Maintained organized records of memberships and transactions using management software and a hard filing system.
  • Collaborated with instructors to streamline communication regarding student progress and needs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Front Desk Receptionist and Fitness Consultant

Sedona Fitness For Women
10.2017 - 04.2018
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service while addressing client inquiries and resolving issues promptly.
  • Maintained accurate records of memberships and transactions using management software systems.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Enhanced gym membership retention through excellent customer service and follow-up consultations.
  • Educated clients on proper exercise techniques, minimizing injury risk and maximizing workout efficiency.
  • Increased gym revenue by consistently meeting sales targets for memberships, personal training packages, and additional services.

Education

No Degree - Textiles/Surface Design

Fashion Institute of Technology
New York (City), NY

High School Diploma -

New Design High School
New York, NY
06-2015

Skills

  • Leadership and team building
  • Problem-solving and creative thinking
  • Conflict Resolution
  • Time Management: Organizing tasks, prioritizing activities, and meeting deadlines efficiently
  • Staff supervision, training, and development
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Efficient multi-tasker
  • Recruiting and interviewing
  • Sales expertise
  • Client account management

Timeline

General Manager

Club Pilates Franchise LLC
10.2021 - Current

Program Director/ General Manager

Go For It Martial Arts
01.2019 - 10.2021

Front Desk Receptionist

Go For It Martial Arts
04.2018 - 01.2019

Front Desk Receptionist and Fitness Consultant

Sedona Fitness For Women
10.2017 - 04.2018

No Degree - Textiles/Surface Design

Fashion Institute of Technology

High School Diploma -

New Design High School

First Degree Black Belt

Completed an intense training program demonstrating mastery of physical techniques and embodying mental and philosophical principles.

Some of the training included: Running a 8 minute mile, rigorous strength an conditioning programming, sparring and proficiency in Kata Forms to achieve becoming a First Degree Black Belt.

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Alexa Garcia