Alexa Garcia

I receive and make phone calls to complete enrollments for qualifying Medi-cal beneficiaries. We fill out choice forms to turn into the government to complete the process for what health plan they are able to qualify for. The members are able to enroll into 4 basic health plans; Blue Shield Promise, Kaiser Permanente, Molina Health group, and the Community Health plan. I work at the Chula Vista County of San Diego building full time. I've learned a variety of tech skills and teamwork building here at the Medi-cal offices. Various skills inquired entail the following:

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

I was employed in this private afterschool program for seven months full time and had the privilege to receive my First Aid Certification on January of 2024, which helped with working Elementary school children from 1st-6th grade. I worked my way up to the lead who taught these lessons every day afterschool for around 1 1/2 hrs. They were lessons in which these children were able to have fun and actually come out of the class learning something educational. I primarily worked on escape room like lessons in which the students had to decode puzzles, solve real problems (such as math and science questions), riddles and competitive games to escape. I could not ask for a more ideal job with my interests. I absolutely fell in love the most with this job as it is something I'm still extremely passionate about. From birth my mother has been a preschool teacher and has taken me to her job every summer since i could remember. The privilege to serve and be of help to children is such a blessing. I feel such a strong incline to firstly connect with them, earn their respect and handle leading a class of 20-30 elementary school children! As they learned from me I can proudly say I learned so much from them every single time I showed up to class. The following skills I still carry with me today:

• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

I was employed at the SAN airport for 7 months full time as well. This small business chose me to work with their three airlines consisting of Alaska Airlines, United Airlines, and the Japan Airline. I was in charge of taking care of people with any kind of disability to get to their gate as soon as possible. My other primary task was to receive the Japan and international flights from Mexico to go through security to get checked into the country before being let into the USA. I learned everything I know now about being in an airport and worked with everyone at the airport from Gate Agents, Ticket Agents, Pilots, TSA, various security guards, Flight Attendants, and much more! Every single person you can think of has to interact with us as part of the job. I walked up to ten miles a day at this airport, building lots of endurance and durability from heavy lifting with carrying luggage's. I can honestly say this is a major factor in where I learned to love the opportunity and experience that comes with an airport job. I felt so lucky to train in and view all parts of the SAN airport and working with people that needed me was even more of a privilege. Entering an aircraft to help a disabled member in where getting to be of assistance in every regard couldn't have gone any better. The times I had to help personally guide a blind or impaired flyer get to their destination with the needed stops and getting to hear their stories where they end our time spent together thanking me for how considerate and timely I got them to reach their gate, way before the boarding time is where I felt heart warmed in knowing I saved them a lot of concern and frustration that comes with being at the airport!

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality city experiences.
• Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
• Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
• Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
• Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
• Provided language translation services as needed, easing communication barriers for international guests.
• Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.

I humbly started my employment journey at 17 in where I landed a job at the mall working with a minority small business'. We served all kinds of fresh juices and hispanic aguas frescas. I earned my food handler card and got to experience the all rounder type of position since it was one employee per morning shift which was the full time shift I worked. I was able to serve juice, make specialized smoothies, cashier, upsell, control the back end of the store, and the cleaning crew of it all! I restocked and would help closing shifts on the weekends. Having to work under pressure where an entire store depends and relies on the quality of the product you are giving them helped me learn so much at such a young age. Being surrounded in another fast paced environment is where I realized I thrived the most. I would say the staff teamwork was a lesson I remember to be bittersweet. As we were all teenagers experiencing our first job trying to figure out how to manage the concept of what it means to be an employee. This is where I realized how resourceful, dependable, and efficient I am when it comes to being the resolver in all my fellow coworkers and customer situations.

• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific beverages with focus on speed, quality and consistency.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Educated customers on offerings, promoting upselling opportunities and enhancing their overall experience.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Enhanced social media presence with engaging content, attracting new customers through branded online platforms
• Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
• Conducted regular quality control checks to uphold highest standards of food and beverage service.