Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PAMELA D’OLEO

Summary

Experienced and bilingual customer service and administrative support professional with a strong background in healthcare front desk operations, high-volume call environments, and client communication. Known for empathy, reliability, and problem-solving under pressure. Proven ability to schedule appointments, manage patient inquiries, and support care coordination while maintaining confidentiality and patient satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator

CT – MRI of South Florida
04.2019 - 01.2025
  • Skilled in managing 80–100+ daily inbound calls with professionalism and speed.
  • Maintains poise while balancing call queues, scheduling, and multitasking systems.
  • Experience using call center platforms and phone systems to support workflow.
  • Proficient in verifying insurance eligibility and co-pay collection using EMR/CRM systems.
  • Accurately inputs and manages confidential patient records and transactions.
  • Ensures data accuracy and HIPAA compliance under fast-paced workflows.
  • Known for empathy and clear communication in both verbal and written support.
  • Adapt at handling patient and client inquiries across phone, email, and front desk.
  • Strength in de-escalating concerns and offering solutions with a calm, professional tone.

Personal Caregiver

Private Clients
11.2013 - 04.2019
  • Supported elderly clients with daily living activities, including medication tracking
  • Handled sensitive situations with discretion and care
  • Maintained clear communication with families and coordinated transportation and appointments

Medical Office Intern

Pediatric Practice
03.2012 - 11.2013
  • Greeted and checked in patients; managed front desk communication
  • Scheduled appointments and confirmed insurance coverage
  • Filed, organized, and updated electronic health records (EHR)
  • Assisted nurses with patient intake, vitals, and chart preparation
  • Answered phones, routed calls, and handled general office support
  • Ensured HIPAA compliance and maintained confidentiality
  • Helped prep exam rooms and kept clinical areas stocked and clean

Education

Medical Assistant Certification -

College of Business & Technology
02-2013

High School Diploma -

Ferguson Senior High School
Miami, FL

Skills

  • Bilingual: fluent in English and Spanish (verbal and written)
  • Call center experience: high-volume inbound and outbound call handling
  • Customer service excellence: empathetic communication and issue resolution
  • Technical skills: Microsoft Office Suite, scheduling systems, email support, CRM basics
  • CRM platforms: familiar with Salesforce for case tracking and customer interaction
  • Problem-solving: Resolves customer concerns efficiently and calmly
  • Multitasking and organization: balances scheduling, call handling, and documentation
  • Time management: punctual, detail-oriented, and independently motivated
  • Comfortable with technology: remote tools, basic troubleshooting, and phone etiquette

Certification

  • Medical Assistant Certification – College of Business & Technology – 2012 - Includes training in Microsoft Office, EKG, and Phlebotomy
  • CPR Certified | Trained in Infection Control, HIV/AIDS & Fire Safety

Timeline

Patient Services Coordinator

CT – MRI of South Florida
04.2019 - 01.2025

Personal Caregiver

Private Clients
11.2013 - 04.2019

Medical Office Intern

Pediatric Practice
03.2012 - 11.2013

Medical Assistant Certification -

College of Business & Technology

High School Diploma -

Ferguson Senior High School

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