Alexa Gonzalez

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Checked in guests for appointments and maintained lobby cleanliness.
• Helped complete VI-SPDAT's for homeless individuals and families.
• Sent in appropriate referrals for homeless individuals and families for shelters, food, clothes ect.
• Helped guests find appropriate resources.
• Performed research to collect and record industry data.
• Maintained departments truck , department office keys and mail.
• Completed medical records for the agency within timely manor.

Home health aid; included visiting consumer homes and completing tasks such as bathing, cooking, checking vitals, taking consumer to appointments or shopping for groceries. Also, included occasionally working in senior centers or centers for disabled adults.

Construction; working in demolition and construction of new buildings.

City Hall; included assisting departments that needed help with various activities such as moving items and assisting with paper work.

Department of vital records; job included going through death and birth certificates that needed correcting and moving data to new information system.

Job duties also included misc driving jobs.

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Assisted in payroll and monitoring of employee scheduling.
• Working with local dog rescues to coordinate incoming boarding animals, appointments and, grooming care.
• Assisted in handling of grooming and boarding services.
• Assisted front desk staff with incoming guests and helped with dissatisfied guests.
• Tracked and maintained logs of payment for third party vendors and rescues.

• Coordinated efficient routes to avoid delays and optimize schedules.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Picked up and dropped off disabled youth between school district and student homes.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Assisted with wheelchair operations.
• Used vehicle radio to communicate route issues, delays and absent students.

• Started as a crew member and applied strong management skills to achieve promotion.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Boosted team performance by developing customer service training materials and conducting service training.
• Developed and implemented customer service policies to enhance satisfaction.
• Solicited customer feedback to identify and improve on areas of weakness.
• Maintained and counted store inventory.
• Helped crew members when staffing issues arise or during busy hours with duties such as the front desk, drive-through window, sandwhich line and, backline cook.
• Maintained cash operations and maintained stores safe.
• Completed store opening and closing duties as well as store outside maintenance.

• Used scripted conversation prompts to convey current account information and obtain payments.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Collected on delinquent accounts to reduce overdue balances.

• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Researched information in municipal archives upon request of public officials or private citizens.
• Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
• Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
• Examined documents authenticity to complete in proving authenticity.
• Scanned documents into departments system once completed.
• Uploaded documents manually into departments data base to help with adjudication process.
• Assisted with incoming and outgoing mail.