Alexa Gonzalez
Elkridge,MD
Summary
Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Hardworking with a solid background in assisting physical therapists in patient care and rehabilitation. Experienced with patient scheduling, medical records management, and front-desk operations. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
Work History
Physical Therapist Technician
Border Therapy Services
03.2022 - 08.2024
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Enhanced patient comfort and safety by setting up equipment, preparing and cleaning treatment areas, and positioning patients as needed.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments while adhering to HIPAA guidelines to protect patient privacy.
Intern in Strength and Conditioning
UTEP KINESiology
08.2021 - 12.2021
- Designed and demonstrated strength training and conditioning programs for athletic programs in local high schools
- Collaborated with coaching staff and sport medicine professionals on approaches appropriate programs for future training sessions
- Supervised and corrected athletes performing training programs to avoid injuries
- Tracked and collaborated with athlete to improve progress in sport through consistent training sessions in off-season and in-season
- Motivated athletes through the training session emphasis of techniques and movement patterns for prescribed exercises.
Customer Service Representative
Alorica
08.2018 - 07.2021
- Made inbound and outbound calls with a focus on customer satisfaction
- Assisted and communicated with customer regarding questions, concerns, and billing inquiries in a professional and helpful manner
- Promoted and sold client products and services by emphasizing product features based on customers' needs
- Utilized computer system to verify and document customer requests
- Improved customer knowledge of services and promotions.
Education
Bachelor of Science - Kinesiology
University of Texas At El Paso
El Paso, Texas12.2021
Skills
- Bilingual in English and Spanish
- Measuring manual vital signs: blood pressure, heart rate, respiration rate, and temperature
- Assisting with hygiene, feeding, and repositioning of patients
- Knowledge of Medical Terminology
- Proficient in MS Word and Excel
- Active listening, communicating, and empathizing
- Team worker and collaborator
- Cleaning and sanitation
Timeline
Physical Therapist Technician
Border Therapy Services
03.2022 - 08.2024
Intern in Strength and Conditioning
UTEP KINESiology
08.2021 - 12.2021
Customer Service Representative
Alorica
08.2018 - 07.2021
Bachelor of Science - Kinesiology
University of Texas At El Paso
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