Alexa Gonzalez
Elkridge,MD
Summary
Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Hardworking with a solid background in assisting physical therapists in patient care and rehabilitation. Experienced with patient scheduling, medical records management, and front-desk operations. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
Work History
Physical Therapist Technician
Border Therapy Services
El Paso, TX
03.2022 - 08.2024
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Enhanced patient comfort and safety by setting up equipment, preparing and cleaning treatment areas, and positioning patients as needed.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments while adhering to HIPAA guidelines to protect patient privacy.
Intern in Strength and Conditioning
UTEP KINESiology
El Paso
08.2021 - 12.2021
- Designed and demonstrated strength training and conditioning programs for athletic programs in local high schools
- Collaborated with coaching staff and sport medicine professionals on approaches appropriate programs for future training sessions
- Supervised and corrected athletes performing training programs to avoid injuries
- Tracked and collaborated with athlete to improve progress in sport through consistent training sessions in off-season and in-season
- Motivated athletes through the training session emphasis of techniques and movement patterns for prescribed exercises.
Customer Service Representative
Alorica
El Paso
08.2018 - 07.2021
- Made inbound and outbound calls with a focus on customer satisfaction
- Assisted and communicated with customer regarding questions, concerns, and billing inquiries in a professional and helpful manner
- Promoted and sold client products and services by emphasizing product features based on customers' needs
- Utilized computer system to verify and document customer requests
- Improved customer knowledge of services and promotions.
Education
Bachelor of Science - Kinesiology
University of Texas At El Paso
El Paso, Texas12.2021
Skills
- Bilingual in English and Spanish
- Measuring manual vital signs: blood pressure, heart rate, respiration rate, and temperature
- Assisting with hygiene, feeding, and repositioning of patients
- Knowledge of Medical Terminology
- Proficient in MS Word and Excel
- Active listening, communicating, and empathizing
- Team worker and collaborator
- Cleaning and sanitation
Timeline
Physical Therapist Technician
Border Therapy Services
03.2022 - 08.2024
Intern in Strength and Conditioning
UTEP KINESiology
08.2021 - 12.2021
Customer Service Representative
Alorica
08.2018 - 07.2021
Bachelor of Science - Kinesiology
University of Texas At El Paso