Alexa Gonzalez
Miami
Summary
I’m an energetic and driven sales professional with a genuine passion for helping people. With a strong track record in customer service and sales, I’m known for my work ethic, positive attitude, and eagerness to learn and grow. I’m always excited to take on new challenges and continuously build my skills to improve both personally and professionally.
Overview
5
5
years of professional experience
Work History
Internet Sales Coordinator
Lincoln of Cutler Bay
04.2024 - Current
- Managed customer inquiries for timely response, ensuring an exceptional customer experience.
- Provided training to new team members on company processes, systems, and best practices in Internet sales coordination.
- Consistently converted internet leads into confirmed appointments, contributing to a higher in-store closing rate.
- Developed and implemented effective follow-up strategies, resulting in a noticeable increase in appointment show rates.
- Utilized CRM tools to organize and track leads, follow-ups, and customer communications, ensuring no opportunities were missed.
• Demonstrated strong multitasking and organizational skills in a fast-paced sales environment. - Resolved customer issues promptly, fostering positive relationships and encouraging repeat business.
- Managed customer service inquiries and complaints for customer satisfaction.
Personal Cruise Consultant
Norwegian Cruise Line
03.2023 - 02.2024
- Facilitated easy and secure payments for clients by providing multiple payment options and guiding them through the process.
- Managed high-volume outbound calls to new and past guests, promoting cruise packages and building lasting customer relationships.
- Consistently delivered high-quality service while meeting and exceeding sales goals and performance metrics.
- Educated guests on available itineraries, promotions, and upgrades to enhance their travel experience.
- Maintained detailed records in CRM systems, ensuring accurate follow-ups and strong pipeline management.
- Demonstrated strong communication and persuasion skills in a fast-paced, goal-driven environment.
Internet Sales Coordinator
Lincoln of Cutler Bay
09.2021 - 02.2023
- Managed customer inquiries for timely response, ensuring an exceptional customer experience.
- Provided training to new team members on company processes, systems, and best practices in Internet sales coordination.
- Consistently converted internet leads into confirmed appointments, contributing to a higher in-store closing rate.
- Developed and implemented effective follow-up strategies, resulting in a noticeable increase in appointment show rates.
- Utilized CRM tools to organize and track leads, follow-ups, and customer communications, ensuring no opportunities were missed. • Demonstrated strong multitasking and organizational skills in a fast-paced sales environment.
- Resolved customer issues promptly, fostering positive relationships and encouraging repeat business.
- Managed customer service inquiries and complaints for customer satisfaction.
Sales Associate
BrandsMart USA
05.2020 - 07.2021
- Built relationships with customers to encourage repeat business.
- Provided knowledgeable, personalized assistance to customers in selecting small appliances that met their needs and budgets.
- Maintained up-to-date product knowledge on features, pricing, and promotions to drive sales and increase customer satisfaction.
- Consistently met or exceeded individual sales goals in a high-traffic retail environment.
- Ensured merchandise was well-stocked, organized, and visually appealing to enhance the shopping experience.
- Handled customer concerns with professionalism and care, helping to build brand loyalty and repeat business.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL12-2026
High School Diploma -
Miami Southridge Senior Highschool
Miami, FL05-2020
Skills
- Active listening
- Goal-oriented mindset
- Attention to detail
- Reliability
- Continuous improvement
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Internet Sales Coordinator
Lincoln of Cutler Bay
04.2024 - Current
Personal Cruise Consultant
Norwegian Cruise Line
03.2023 - 02.2024
Internet Sales Coordinator
Lincoln of Cutler Bay
09.2021 - 02.2023
Sales Associate
BrandsMart USA
05.2020 - 07.2021
Associate of Science - Nursing
Miami Dade College
High School Diploma -
Miami Southridge Senior Highschool
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