Alexa González
Berlin,MD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated student interested in applying excellent communication and interpersonal skills to any role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Reliable with strong ability to connect with costumers. Offering bilingual, problem solving under pressure, and fast-paced environment skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Nondas inc
Ocean City, MD
06.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
Stephen Decatur High School
Berlin, MD05-2023
Skills
- Foreign language proficiency
- Guest Engagement
- Exceptional customer service
- Menu Memorization
- Suggestive Selling
- Positive and professional
- Teamwork and Collaboration
- Menu Recommendations
- Reliable and Responsible
- Adaptability and Flexibility
- Conflict and Complaint Resolution
- Cool Under Pressure
- Excellent Communication
- Analytical Thinking
- High Energy and Stamina
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Nondas inc
06.2023 - Current
High School Diploma -
Stephen Decatur High School