Alexa Grbic
Seattle,WA
Summary
Recent Graduate with a passion for Refugee Studies and academic foundation in the field. Skills in conducting literary research, analyzing data, and interpreting findings in understanding the complexities of contemporary refugee and migration studies. Eager to utilize academic experience and theoretical understandings to contribute to making a positive impact on the lives of those in my community
Overview
1
1
year of professional experience
Work History
Academics and Scholarship Chair
Delta Zeta
- Lead Programming to 100 women in support of maintaining academic excellence
- Headed organization wide academic reports, recommendations, and plans
- Surpassed the University GPA average through academic programming
- Collaborated with a team of 8 in the creation of events in recognition of academic performance
Barista
Woods Coffee
11.2022 - 10.2023
- Greeted and Served 400+ customers daily with energetic, timely, and personalized service
- Worked with a team of 12 to maintain a calm environment while working in the largest and busiest location, with both in house and drive through customers
- Prepared numerous hot, cold, and blended drinks as well as food items for customers
- Efficiently used the Point-of-Sale System to take customer orders to maintain a streamline customer experience
Front Desk Associate
LA Fitness
06.2023 - 09.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Provided welcoming and organized customer service in person as well as over the phone to address customer inquiries, process payments, and assist with membership sales to provide a streamline, enjoyable customer experience
- Proactively reached out to leads and followed up with potential members to communicate membership benefits and to build rapport and retention
- Used internal software to process payment information for compliance with security and payment card industry standards.
Education
B.A. - Global and Regional Studies
University of Washington, School of International Studies
06.2024
Skills
- Intermediate Spanish Abilities
- Proficient in Microsoft Office
- Research Paper Writing
- Attention to Detail
- Computer Skills
- Customer Service
Timeline
Front Desk Associate
LA Fitness
06.2023 - 09.2023
Barista
Woods Coffee
11.2022 - 10.2023
Academics and Scholarship Chair
Delta Zeta
B.A. - Global and Regional Studies
University of Washington, School of International Studies
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