Alexa Grochowski
Clermont,FL
Summary
Ability to communicate effectively and establish rapport with people at all levels. Handle all aspects of customer inquiries and complaints. Very accurate and detail-oriented individual with excellent communication skills. Works well independently and as a contributing team member. Consistently praised by management for quality and attention to detail, great customer service delivery, and team player attitude.
Overview
3
3
years of professional experience
Work History
Office Administrator
Five Star Accounting & Tax Solutions
08.2022 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Porter
Napleton Chrysler Jeep Dodge Ram
03.2022 - 07.2022
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Greeted customers at the service drive and assisted them into the service department.
- Drove different vehicles into the body shops with care.
Cashier Trainer
Blaze Pizza
12.2020 - 02.2022
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Acted as manager on duty in the absence of store manager
- Helped customers complete purchases, locate items and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Inspected check out areas and directed team members in cleaning, trash removals and other actions to restore professional appearences
Guest Service Attendant
Lion Country Safari
12.2019 - 11.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Assisted guests with online and on-premise ticket purchases and collecting payments.
- Assisted in the retail department by promoting and selling merchandise.
- Processed all transactions through POS system.
Education
Cosmetology License - Nail Technician
Affinity Hair Academy
Orlando, FL07.2022
High School Diploma -
Palm Beach Central High School
Wellington, FL03.2020
Skills
- Sorting and Labeling
- Food Preparation
- Cleaning and Sanitation
- Customer Service
- Retail Marketing
- POS System Operations
- Stocking and Replenishing
- Answering Customer Questions
Timeline
Office Administrator
Five Star Accounting & Tax Solutions
08.2022 - Current
Porter
Napleton Chrysler Jeep Dodge Ram
03.2022 - 07.2022
Cashier Trainer
Blaze Pizza
12.2020 - 02.2022
Guest Service Attendant
Lion Country Safari
12.2019 - 11.2020
Cosmetology License - Nail Technician
Affinity Hair Academy
High School Diploma -
Palm Beach Central High School
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