Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Alexa Guarneri

Alexa Guarneri

Floral Park,NY

Summary

My name is Alexa Jo Guarneri. I am a skilled Bar Manager/Bartender with a strong track record in restaurant operations. I am a resourceful and hardworking women with excellent attention to detail and strong leadership skills. I am a reliable and hardworking employee who can work autonomously or in a team environment to serve from 1- 100+ customers per shift, depending where this work has led me to be . I have plenty of experience managing staff and day-to-day operations. I have a thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. My Bar Manager/Bartender knowledge in bar operations allows me to offer diligent leadership, planning and organizational skills. I am a friendly Bar Manager/Bartender, and more importantly a team player, that offers resource management, quality standard enforcement, and bar supervision expertise paired with outstanding multitasking and communication abilities. I have a beyond solid customer service background, and can handle and control any type of person or situation I am faced with, always do so in a professional and kind way. I have over ten years of full time hands-on experience in this industry; from starting as a server to bartending to head bartender to managing and supervising bar operations. I am always serving with diligent and customer-oriented habits and traits. I am a committed job seeker with a history of meeting company needs and consistency and devoted to giving every single customer a memorable and positive experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Hostess

King Umberto
Elmont, NY
06.2020 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered telephone to provide dining information and take reservations.
  • Answered phones promptly to record and confirm reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Bar Manager/Head Bartender

King Umberto
Elmont, NY
06.2020 - Current
  • Planned and coordinated special events to boost customer numbers and profits.
  • Restocked beer and liquor regularly and after special events.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Created signature beverages to increase revenue and patron loyalty.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Monitored cash intake to reduce discrepancies.
  • Developed and implemented bartender training programs, policies and procedures.
  • Monitored patron alcohol consumption to encourage safety.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Poured wine, beer and cocktails for patrons.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Reorganized bar stations to streamline service flow.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Collected and organized daily till totals and tips.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Completed regular bar inventories and daily requisition sheets.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Reinvented classic cocktails to complement new menu options.
  • Maintained list of ride services for inebriated customers to safely transport to destinations.
  • Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Balanced daily registers and generated sales reports for management.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Coordinated with chefs on food pairings for cocktails or beer selections.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Ensured that all liquor laws were followed during service hours.
  • Developed new cocktail recipes for the menu.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Organized bar staff scheduling, including vacation time requests and sick days.
  • Ordered necessary supplies such as glassware and garnishes when needed.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Managed stock levels of all alcoholic beverages available at the bar.
  • Inspected beverage quality regularly to ensure freshness.
  • Handled food orders from customers seated at the bar.
  • Checked identification of patrons who appeared under age 30.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Greeted frequent visitors by name and explained new promotions.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.

Bartender

J Fallon's Tap Room
Floral Park, NY
08.2017 - Current
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Balanced daily registers and generated sales reports for management.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Poured wine, beer and cocktails for patrons.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

Bartender

Olde Trading Post
New Hyde Park, NY
08.2017 - 08.2020
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Balanced daily registers and generated sales reports for management.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Poured wine, beer and cocktails for patrons.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Planned and coordinated special events to boost customer numbers and profits.

Bartender

Bourbon Street
Bayside, NY
08.2019 - 03.2020
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Balanced daily registers and generated sales reports for management.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Completed regular bar inventories and daily requisition sheets.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Poured wine, beer and cocktails for patrons.

Maitre D' ; Waitress ; Bartender ; Owners Assistan

Antonette's off East Hills
East Hills, NY
03.2014 - 08.2017
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Informed customers of daily specials and signature menu items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared checks, itemizing total meal costs and taxes.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Presented menus and answered questions regarding items.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Trained new employees to perform duties.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered telephone to provide dining information and take reservations.
  • Answered phones promptly to record and confirm reservations.
  • Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Took beverage orders and served drinks during peak meal times.
  • Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Attended and participated in industry events.
  • Tracked payments, balances and registrations for various events.

Waitress

Tavern On The Plaza
Locust Valley, NY
10.2011 - 08.2014
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Stocked service areas with supplies during slow periods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Set up tables in between patrons to reduce wait times.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Waitress

Brookville Country Club
Brookville, NY
10.2011 - 03.2014
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Stocked service areas with supplies during slow periods.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented food and beverages to guests at tables.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Bar Manager/ Head Bartender

Drinkology
Long Island City, NY
05.2023 - 06.2024
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Monitored cash intake to reduce discrepancies.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Poured wine, beer and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Developed and implemented bartender training programs, policies and procedures.
  • Reorganized bar stations to streamline service flow.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Organized bar staff scheduling, including vacation time requests and sick days.
  • Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
  • Ensured that all liquor laws were followed during service hours.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Ordered necessary supplies such as glassware and garnishes when needed.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Managed stock levels of all alcoholic beverages available at the bar.
  • Created weekly reports of sales figures for management review.
  • Inspected beverage quality regularly to ensure freshness.
  • Handled food orders from customers seated at the bar.
  • Checked identification of patrons who appeared under age 30.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Addressed any issues between staff members in a timely fashion.
  • Provided feedback on performance reviews for each bartender.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Collected and organized daily till totals and tips.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Produced and balanced daily and weekly sales reports to determine generated revenue.
  • Maintained list of ride services for inebriated customers to safely transport to destinations.
  • Reinvented classic cocktails to complement new menu options.
  • Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Completed regular bar inventories and daily requisition sheets.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Balanced daily registers and generated sales reports for management.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Greeted frequent visitors by name and explained new promotions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Education

High School Diploma -

Marjory Stoneman Douglas High School
06.2011

Skills

  • Fine Dining Training
  • Mixologist / Bartender
  • Waitress/ Serving skill
  • Management experience
  • Assisting in opening and operating a brand new bar
  • Team Player
  • Passionate
  • Food industry certificates to show safety is of the upmost importance especially when comes to serving alcohol and food
  • Customer Relations
  • Sales Promotion
  • Friendly
  • Organizational Skills
  • Good Work Ethic
  • Conflict Resolution
  • Critical Thinking
  • Planning & Organizing
  • Relationship Building
  • First Aid/CPR (currently enrolled awaiting certificate)
  • Reliable & Trustworthy
  • Team Management
  • Training & Development
  • People Skills
  • Fluent in Spanish
  • Customer Service
  • Event Coordination
  • Bar Management
  • Performance monitoring
  • Revenue Forecasting
  • Responsible Alcohol Service
  • Budget Development
  • Health codes compliance
  • Vendor Relationship Management
  • Cost Control
  • Rule Enforcement
  • Inventory Management
  • Safety awareness
  • Wine and liquor expertise
  • Verbal and written communication
  • Proficient in mixology
  • Shift Scheduling
  • Security Oversight
  • Guest Interaction
  • Labor cost control
  • Legal Compliance
  • Strategic Planning
  • Equipment Maintenance
  • Supply Ordering
  • Inventory Control
  • Beverage knowledge
  • Outgoing Personality
  • Menu Updating
  • Organizational ability
  • Training and mentoring
  • Service-oriented mindset
  • Supervisory Experience
  • Customer Relationship Building
  • Issue Resolution
  • Team Leadership
  • Safe serving knowledge
  • Menu development

Languages

  • English
  • Spanish
  • Aspiring learner to Portuguese and Italian

Certification

  • Certified Mixologist
  • Completed Responsible Alcohol Manager course
  • Food & Kitchen Safety course completion
  • TIPS Certified
  • New York Food Handlers Card
  • New York ATAP Alcohol Certification
  • Renewing (in process) First Aid/CPR/AED Certification

Timeline

Bar Manager/ Head Bartender

Drinkology
05.2023 - 06.2024

Hostess

King Umberto
06.2020 - Current

Bar Manager/Head Bartender

King Umberto
06.2020 - Current

Bartender

Bourbon Street
08.2019 - 03.2020

Bartender

J Fallon's Tap Room
08.2017 - Current

Bartender

Olde Trading Post
08.2017 - 08.2020

Maitre D' ; Waitress ; Bartender ; Owners Assistan

Antonette's off East Hills
03.2014 - 08.2017

Waitress

Tavern On The Plaza
10.2011 - 08.2014

Waitress

Brookville Country Club
10.2011 - 03.2014

High School Diploma -

Marjory Stoneman Douglas High School

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Alexa Guarneri