Alexa Haro
Summary
With nine years of customer service excellence, I excelled at Celerion as a Study Participant Representative, where I enhanced participant engagement and streamlined the admission process. Proficient in bilingual communication and Microsoft Office, I significantly improved participant satisfaction and operational efficiency, embodying leadership and empathy in every interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Study Participant Representative
Celerion
Tempe, AZ
01.2024 - 01.2025
- Greet study participants in a kind manner.
- Authenticate/Verify study participants.
- Assist study participants with inquiries.
- Submit and update study participants' medical history to help them match with studies.
- Email the admissions teams for study participants when needed.
- Follow up with study participants when admission approves or denies re-screening.
- Confirm check-ins, screenings, and study changes.
Customer Service Representative
Arizona Avenue Animal Clinic
Chandler, AZ
03.2023 - 09.2023
- Executes opening, noon, and closing duties daily, weekly, and monthly as a team.
- Confirm and schedule appointments for 2 to 5 doctors every shift.
- Receive 50 to 150 inbound calls a day.
- Send and call for patient records.
- Send reminder emails.
- Make follow-up calls.
- Mail cards, letters, and important documents, certificates.
- I took care of the administrative side of euthanasia and "Paw Plan" enrollments.
Beauty Advisor
Sephora
Phoenix, AZ
10.2020 - 11.2021
- Created a fantastic customer experience by greeting kindly, assisting swiftly, and inquiring if the customer had found what they came to shop for.
- Obtained 90% customer loyalty sign-ups.
- Signed up guests for store credit cards and reached the goal of 10 cards a week.
- Advised guests of store sales.
Beauty Advisor/Cashier Team Lead
Ulta Beauty Inc.
02.2017 - 11.2020
- Signed up guests for 7 to 15 credit cards a week.
- Advised guests of skin and hair recommendations.
- Created marketing strategies to meet credit card quotas.
Claims Adjuster
State Farm
03.2018 - 02.2019
- Received 100 to 150 inbound calls a day.
- De-escalated upset customers.
- Explained the claims process.
- Determine if the insured was at fault or not.
- Discussed and re-enacted specific events of the car accident to determine liability.
Education
Bachelor of Science - Tourism Development Management
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Metro Tech High School
1900 W Thomas Rd, Phoenix, AZ 8501505-2012
Skills
- Fluent bilingual communication
- Fluent in Spanish
- Fluent in English
- Staff training
- Microsoft PowerPoint, Excel, and Word
- Nine years of customer service background
- 200 hours of community service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Local First Business Accelerator Program (6 week certification for small business owners)
Timeline
Study Participant Representative
Celerion
01.2024 - 01.2025
Customer Service Representative
Arizona Avenue Animal Clinic
03.2023 - 09.2023
Beauty Advisor
Sephora
10.2020 - 11.2021
Claims Adjuster
State Farm
03.2018 - 02.2019
Beauty Advisor/Cashier Team Lead
Ulta Beauty Inc.
02.2017 - 11.2020
Bachelor of Science - Tourism Development Management
Arizona State University
High School Diploma -
Metro Tech High School