Hi, I’m
ALEXA HEINE
Milwaukie,OR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
years of professional experience
2
Certifications
Work History
Private Birth
Birth Doula
07.2025 - 07.2025
Job overview
- Supported client through labor, providing emotional and physical comfort during childbirth.
- Advocated for client rights within healthcare settings, ensuring respectful and compassionate care delivery.
- Fostered a calm environment during labor and delivery using soothing techniques such as massage, aromatherapy, or visualization exercises.
- Helped reduce rates of medical interventions by encouraging natural pain management methods when appropriate.
- Served as an unbiased source of support, enabling clients to explore various childbirth options and make informed decisions based on their personal values and preferences.
- Contributed to positive birth experiences by offering unwavering encouragement and reassurance throughout the process.
Private Birth
Birth Doula
11.2024 - 11.2024
Job overview
- Supported client through labor, providing emotional and physical comfort during childbirth.
- Facilitated open communication between expectant parents and healthcare providers for a collaborative birthing experience.
- Reduced stress levels of clients with effective relaxation techniques and breathing exercises.
- Continuously expanded knowledge of best practices in doula care through attending workshops, conferences, and relevant training sessions.
- Collaborated with healthcare providers to ensure seamless communication and care continuity.
- Assisted in creating personalized birth plans tailored to individual client needs and preferences.
- Developed strong rapport with clients through attentive listening and compassionate communication.
Bob’s Red Mill Whole Grain Store
Retail Associate
10.2023 - 02.2025
Job overview
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated point-of-sale system for efficient transaction processing and customer service.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Collaborated with team members to execute promotional displays and merchandising strategies.
Sephora
Beauty Advisor
06.2022 - 05.2023
Job overview
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed transactions accurately and efficiently, ensuring a seamless checkout experience.
- Collaborated with team members to drive sales and achieve store performance goals.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Monitored customers for signs of security concerns and escalated issues to management
- Successfully helped customers with any exchanges or refunds.
Natural Remedies
Budtender
11.2021 - 03.2022
Job overview
- Assisted in maintaining inventory accuracy through regular stock checks and updates.
- Handled transactions efficiently using point-of-sale systems to ensure smooth operations.
- Demonstrated knowledge of cannabis products to guide informed purchasing decisions.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Restocked supplies and arranged displays.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Starbucks
Barista Trainer
10.2019 - 03.2020
Job overview
- Trained new baristas on coffee brewing techniques and customer service standards.
- Developed training materials to enhance team knowledge of product offerings.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Implemented quality control measures to ensure consistency in beverage presentation.
- Collaborated with management to streamline onboarding processes for new hires.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Starbucks
Barista
09.2018 - 03.2020
Job overview
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Prepared high-quality beverages in accordance with standardized recipes and customer preferences.
- Operated point-of-sale system accurately, processing transactions efficiently and effectively.
- Collaborated with team members to manage peak service times while maintaining quality standards.
- Engaged customers through product knowledge, promoting seasonal offerings and loyalty programs effectively.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Cornerstone Doula TrainingsOnline
Certificate from Postpartum
08-2025
Cornerstone Doula TrainingsOnline
Certificate from Labor & Birth
06-2023
College Park High School
High School
06-2018
Skills
- Interpersonal skills
- Leadership experience
- Problem-solving
- Teamwork
- Patience and empathy
- Customer education
- Organization and multitasking
- Cash handling
- Birth advocacy
- Relaxation techniques
Certification
- Labor & Birth Doula - June 2023
- Postpartum Doula - August 2025
Timeline
Birth Doula
Private Birth
07.2025 - 07.2025
Birth Doula
Private Birth
11.2024 - 11.2024
Retail Associate
Bob’s Red Mill Whole Grain Store
10.2023 - 02.2025
Beauty Advisor
Sephora
06.2022 - 05.2023
Budtender
Natural Remedies
11.2021 - 03.2022
Barista Trainer
Starbucks
10.2019 - 03.2020
Barista
Starbucks
09.2018 - 03.2020
Cornerstone Doula Trainings
Certificate from Postpartum
Cornerstone Doula Trainings
Certificate from Labor & Birth
College Park High School
High School