Alexa Henry
Merritt Island,FL
Summary
Highly-motivated team player employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience while maintaining a positive bubbly personality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Server
Rock The Guac
Cocoa Beach, FL
10.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Adhered to state regulations regarding serving alcohol responsibly.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored stock levels of beverages and restocked when needed.
- Followed proper food handling procedures while mixing drinks.
Bartender Server
Chilis's Bar and Grill
Melbourne, FL
11.2022 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Server
Carrabba's Italian Grill
Melbourne, FL
03.2022 - 05.2023
- Delivered food orders promptly to customers according to restaurant standards.
- Maintained cleanliness of dining area throughout shift; wiped down tables between seatings and swept floors as needed.
- Stocked bar with beer, wine, spirits, mixers and garnishes for bartenders.
- Bussed tables when needed; removed dirty dishes from the table and returned them to the kitchen for cleaning.
Cake Decorator
Publix
Melbourne, FL
06.2022 - 01.2023
- Package and produce bakery items
- Take cake orders, decorate cakes
- Assist customers with any concerns or complaints
- Direct customers in the right direction while looking for items
- Clean area.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
Account Manager
LaborMAX Staffing
Rockledge, FL
08.2022 - 01.2023
- Assist new applicants with employment process answering all questions with regards to working with LaborMax Staffing and qualifying potential workers for the completion of I-9 documents
- Administering safety exam to potential employees
- Terminate temporary employees when necessary
- Assist with dispatching activities which include the workers completion of sign in sheet, collection of advance slips, distribution of requested equipment, selecting worker for job assignment, detailing and communicating duties to selected worker and directing worker to the location of assignment
- Process payroll for temporary worker's
Med Tech
Concordis Senior Living
Sebastian, FL
02.2022 - 11.2022
- Maintained accurate records of all medication administered to residents.
- Monitored vital signs before administering medications.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Assisted in the preparation and delivery of medications to patients.
PCA Personal Care Assistant
Life Care Center of Palm Bay
Palm Bay, FL
10.2021 - 03.2022
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
Med Tech
Brookdale Senior Living
03.2021 - 12.2021
- Pass medications to residents
- Documentation of residents changes day to day
- Assist with daily activities.
Sales Agent/ team lead
MCI
Melbourne, FL
01.2021 - 10.2021
- Make outbound calls to prospects and customers, acquire new customers and upsell existing ones, provide customers information on client products and services.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Customer Service Representative
Radial, Inc.
Melbourne, FL
11.2020 - 01.2021
- Respond and resolve customer service inquiries and issues via telephone, live chat, and email
- Place, track and close orders through order fulfillment system
- Follow-up with customers regarding outstanding order issues
- Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
Mortgage Loan Servicing Specialist
Sourcepoint, Inc.
Palm Bay, FL
01.2020 - 11.2020
- Field incoming calls in a timely manner
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when appropriate
- Follow up with callers on question status and ensure resolution
- Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
Customer Service Desk Associate
Winn Dixie
Melbourne, FL
09.2017 - 10.2018
- Sell lottery and tobacco, process western unions and money orders
- Listen and respond to customers' questions or requests, interact with customers to handle complaints, process orders, and provide information about products and services
- Take special orders, calculate charges, and process billing or payments
- Handle returns, process refunds, and help customers locate items.
Caregiver Volunteer
Brookdale Senior Living
Melbourne, FL
10.2017 - 01.2018
- Assist the elderly or persons with disabilities with daily living activities in a care facility
- Duties such as preparing meals, setting up for events, cleaning, helping with entertainment for guests.
Babysitter/Housekeeper
Care
Melbourne, FL
11.2016 - 09.2017
- Provided a welcoming, child-friendly environment, which encouraged social and emotional development
- Supervised and ensured children's safety.
Warehouse Clerk / Receptionist
Ultimate rose
Melbourne, FL
01.2016 - 11.2016
- Organized and documented inventory, assembled flower arrangement packages to be delivered or shipped, receptionist duties including answering phones, taking flower delivery orders and payments.
Education
High school diploma -
01.2018
Some College (No Degree) - Diagnostic Medical Sonography
Eastern Florida State College
Cocoa, FLSkills
- Multi-Tasking
- Communication
- Decision Making
- Leadership skills
- Fast learner
- Critical thinking
- Self motivated
- Accuracy and attention to details
- Upselling
- Food Service
- Beverage Preparation
- Customer Service
Certification
- ServSafe Food Handler
- Florida Alcohol Certified
- Bartending License
- Med Tech
- CPR/AED
- Certified Medication Aide
- First Aid Certification
Affiliations
- Piano
- Gardening
- Surfing
- Artist
- Fitness
Accomplishments
- Exceptional service Award
- Leadership Roles
References
References available upon request.
Timeline
Assistant Manager/ Server
Rock The Guac
10.2023 - Current
Bartender Server
Chilis's Bar and Grill
11.2022 - 12.2023
Account Manager
LaborMAX Staffing
08.2022 - 01.2023
Cake Decorator
Publix
06.2022 - 01.2023
Server
Carrabba's Italian Grill
03.2022 - 05.2023
Med Tech
Concordis Senior Living
02.2022 - 11.2022
PCA Personal Care Assistant
Life Care Center of Palm Bay
10.2021 - 03.2022
Med Tech
Brookdale Senior Living
03.2021 - 12.2021
Sales Agent/ team lead
MCI
01.2021 - 10.2021
Customer Service Representative
Radial, Inc.
11.2020 - 01.2021
Mortgage Loan Servicing Specialist
Sourcepoint, Inc.
01.2020 - 11.2020
Caregiver Volunteer
Brookdale Senior Living
10.2017 - 01.2018
Customer Service Desk Associate
Winn Dixie
09.2017 - 10.2018
Babysitter/Housekeeper
Care
11.2016 - 09.2017
Warehouse Clerk / Receptionist
Ultimate rose
01.2016 - 11.2016
High school diploma -
Some College (No Degree) - Diagnostic Medical Sonography
Eastern Florida State College
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