Alexa Hernandez
Joliet,Illinois
Summary
Receptionist with 4 years of experience in office settings. Motivated receptionist with a diverse, 4-year background who can contribute to all aspects of administrative activities. To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages. Offering 4 years of experience in customer relations management. With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks. Calendar management, scheduling, data entry, and database administration are all areas where she shines. Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support. Collecting and processing payments, scheduling appointments, and organizing and maintaining blue screen filing systems are all skills I possess.
Overview
5
5
years of professional experience
Work History
Community Navigator
Spanish Community Center
11.2023 - 08.2024
- Would interact with customers to fulfill needs, and whatever circumstances were in
- Answer phone calls
- Took clients information and called back to see if anything changed or if needed any help
- Looked for resources that could help people
- Made sure everyone was Satisfied with a customer service
- Monthly meetings.
Cashier
Romeoville Toyota
08.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Receptionist
State Farm
06.2022 - 06.2023
- Scheduled and confirmed appointments and meetings
- Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis
- Distributed incoming mail throughout the day 1-person office to the appropriate recipients
- Make appointments and keep track of them on a calendar
- I'm in charge of creating documents and spreadsheets, as well as emailing and assisting with contracts
- Answered the phone, completed paperwork, and processed cash, check, and credit card transactions
- Provided guests with appointment information updates and rescheduling
- Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel
- Greeted customers and visitors in person as well as over the phone
- Keep work teams on track by documenting and communicating actions, irregularities, and ongoing requirements
- Handled a variety of secretarial and clerical tasks, including documenting, photocopying, faxing, mailing, and filing.
Cashier
The Honda Superstore Of Joliet
09.2020 - 06.2022
- Processed credit cards, checks, gift cards, and coupons
- Trained team members to work as cashiers in accordance with company policies and procedures
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Added up all of the payments received throughout the day
- Learned how to deal with checks and credit cards.
Cook/Cashier
Checkers
09.2019 - 10.2020
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts
- Kept track of everything
- Prepared appealing, delectable food using grillers, fryers, and equipment
- Cooked garnishes like bacon pieces ahead of time to use as toppings on fresh dishes later
- Quickly memorized new menu items and ingredients to assist customers in selecting items that met their needs and preferences
- Trained
Education
High School -
Joliet Central High School
Joliet, IL01.2020
Skills
- Customer/Client relations
- Scheduling
- Verbal and written communication
- Inventory management
- Multitasking strengths
- High School - 2020
- Joliet Central High School - Joliet, IL
- Multi-line Telephone Systems
- Office management
- Team standards
- Bilingual
- Timing
Timeline
Community Navigator
Spanish Community Center
11.2023 - 08.2024
Cashier
Romeoville Toyota
08.2023 - 10.2023
Receptionist
State Farm
06.2022 - 06.2023
Cashier
The Honda Superstore Of Joliet
09.2020 - 06.2022
Cook/Cashier
Checkers
09.2019 - 10.2020
High School -
Joliet Central High School