Alexa Hernandez
Miami Beach
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
SwimKids Swim Schools
10.2024 - Current
- Greeted and assisted customers with inquiries, ensuring a welcoming environment.
- Managed appointment scheduling, optimizing staff availability and customer satisfaction.
- Processed payments and transactions accurately using point-of-sale systems.
After-School Coach
Miami Beach Jewish Community Center
10.2023 - 05.2024
- Designed engaging after-school programs to enhance student participation and enjoyment.
- Coordinated daily activities, ensuring smooth transitions between sessions and maintaining a structured environment.
- Implemented behavioral management strategies to foster a positive and inclusive atmosphere for all students.
.
Education
Associate of Science - Hospitality And Tourism Management
Florida International University
Miami, FL01-2028
Skills
- Customer service
- Attention to detail
- Time management
- Data entry
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
SwimKids Swim Schools
10.2024 - Current
After-School Coach
Miami Beach Jewish Community Center
10.2023 - 05.2024
Associate of Science - Hospitality And Tourism Management
Florida International University