Alexa Holler
Browns Mills
Summary
With a proven track record at Partners Title Agency and Green Label Title, I enhanced client satisfaction and reduced document errors significantly. Skilled in document preparation and customer service, I streamlined real estate transactions through meticulous attention to detail and effective problem-solving, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Settlement Processor
Partners Title Agency
Wall Township, NJ
09.2024 - Current
- Assisted clients in understanding complex terms of their agreements, ensuring transparency during each transaction.
- Reduced errors in settlement documents by thoroughly reviewing contracts and title commitments.
- Enhanced client satisfaction by efficiently processing real estate settlements and ensuring accuracy in documentation.
- Conducted thorough research on properties to identify potential title issues that could affect the closing process.
- Maintained strong relationships with lenders, agents, and other professionals involved in the real estate industry to facilitate smooth transactions.
- Provided exceptional customer service to clients throughout the settlement process, addressing concerns and answering questions as needed.
- Educated first-time homebuyers on the intricacies of the closing process while providing support throughout their experience.
- Streamlined the settlement process for clients by collaborating with attorneys, lenders, and real estate agents.
- Effectively communicated with all parties throughout each transaction, maintaining clear lines of communication between buyers, sellers, lenders, and agents.
- Prepared accurate HUD-1 settlement statements and other closing documents according to legal requirements and regulations.
- Developed expertise in various types of property transactions, including residential sales, commercial leases, and refinances.
- Ensured compliance with state regulations and company policies when conducting real estate settlements.
- Improved overall workflow efficiency within the office by implementing new organizational systems for files and documents.
- Facilitated timely closings by coordinating with all parties involved in the transaction and addressing any issues promptly.
- Stayed up-to-date on industry trends and regulations to maintain expertise and provide clients with accurate information during each transaction.
- Managed multiple property transactions simultaneously, maintaining organized records and meeting deadlines.
- Collaborated with team members to continuously improve processes, resulting in a more efficient work environment.
- Examined financial statements and records to collect important details and verify calculations.
- Monitored transactions and customer behavior to identify signs of fraud.
- Prepared transfer documents, discharges, closing statements, and title ancillary documents
- Assisted in obtaining payoffs required to clear title requirements such as mortgage payoffs, judgment liens, lis pendens filings, and tax sales
Processing Team Lead
Green Label Title
Wall Township, NJ
11.2019 - Current
- Improved overall productivity by identifying areas for process improvement and implementing changes.
- Increased operational efficiency by analyzing current processes and recommending strategic improvements.
- Delivered exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open lines of communication with clients.
- Managed multiple projects simultaneously while adhering to strict deadlines and prioritizing tasks effectively.
- Coordinated cross-functional teams to optimize processing efforts and achieve desired outcomes.
- Ensured consistent communication within the team through regular meetings, updates, and progress reports.
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Ensured compliance with company policies, industry regulations, and best practices through regular monitoring and training sessions.
- Enhanced processing efficiency by streamlining workflow and implementing innovative solutions.
- Resolved complex issues quickly, minimizing downtime and maintaining high levels of client satisfaction.
- Provided basic end-user troubleshooting and desktop support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Prepared transfer documents, discharges, closing statements, and title ancillary documents
- Assisted in obtaining payoffs required to clear title requirements such as mortgage payoffs, judgment liens, lis pendens filings, and tax sales
Closing Assistant
Weichert Title Agency
Cherry Hill, NJ
06.2016 - 11.2019
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Collaborated with realtors, attorneys, and lenders to ensure smooth closings for clients.
- Developed strong relationships with clients through excellent communication skills, leading to repeat business opportunities.
- Assisted with post-closing tasks such as funding disbursements, document recording, and file archiving for a seamless experience.
- Provided exceptional customer service throughout the entire closing process, creating an enjoyable experience for each client involved in the transaction.
- Expedited transactions by resolving issues quickly and liaising effectively between all parties involved in closings.
- Ensured regulatory compliance by staying current on industry guidelines and updating internal procedures accordingly.
- Coordinated signing appointments with all relevant parties, ensuring smooth execution of necessary documentation during the closing process.
- Prepared comprehensive closing statements that accurately reflected transaction details for both buyer and seller parties.
- Supported a positive work environment through active collaboration with team members and contributing to office efficiency.
Policy Typist
Synergy Title Agency
Toms River, NJ
10.2015 - 06.2016
- Safeguarded company reputation by verifying the accuracy of all information included within typed insurance policies.
- Played a crucial role in minimizing risk exposure through meticulous verification of client information before incorporating it into insurance policies.
- Streamlined workflow processes by efficiently typing, formatting, and distributing policy documents to relevant parties.
- Reduced errors in policy drafts by thoroughly reviewing content for clarity, consistency, and adherence to guidelines.
- Requested Cover Records from County Searchers and reviewed all files thoroughly to insure all liens were omitted prior to typing and disbursing final policies
- Assisted in typing endorsements such and ALTA 8, ALTA 9, Condo, PUD, and Second Mortgage Market
Recording Specialist
Virtual Endeavors
Toms River, NJ
10.2015 - 06.2016
- Assisted in reviewing recording documents such as deeds, mortgages, and power of attorneys to insure they were in recordable format
- Submitted documents for recording either electronically or via mail delivery to the counties to be of record
- Wrote cover letters to attach to the recorded documents for delivery to the correct Record & Return to listed
- Submitted payment for recordings either through the company escrow account or via check from the same, if mailing was required
- Assisted in drafting Affidavits of Consideration for use by the Buyer if purchase price was over $1M or a commercial property, including calculation of the equalized value
Data Entry Clerk
Virtual Endeavors
Toms River, NJ
06.2011 - 10.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Requested title searches such as tax, flood, tidelands, judgments, and county for all files assigned
Education
No Degree - General Studies
Ocean County College
Toms River, NJHigh School Diploma -
Barnegat High School
Barnegat, NJ06-2013
Skills
- Microsoft office
- Document preparation
- File management
- Closing procedures
- Title examination
- Escrow management
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Organizational skills
- Decision-making
Timeline
Settlement Processor
Partners Title Agency
09.2024 - Current
Processing Team Lead
Green Label Title
11.2019 - Current
Closing Assistant
Weichert Title Agency
06.2016 - 11.2019
Policy Typist
Synergy Title Agency
10.2015 - 06.2016
Recording Specialist
Virtual Endeavors
10.2015 - 06.2016
Data Entry Clerk
Virtual Endeavors
06.2011 - 10.2015
No Degree - General Studies
Ocean County College
High School Diploma -
Barnegat High School