Alexa Holler
Browns Mills
Summary
With a proven track record at Partners Title Agency and Green Label Title, I enhanced client satisfaction and reduced document errors significantly. Skilled in document preparation and customer service, I streamlined real estate transactions through meticulous attention to detail and effective problem-solving, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Settlement Processor
Partners Title Agency
09.2024 - Current
- Assisted clients in understanding complex terms of their agreements, ensuring transparency during each transaction.
- Reduced errors in settlement documents by thoroughly reviewing contracts and title commitments.
- Enhanced client satisfaction by efficiently processing real estate settlements and ensuring accuracy in documentation.
- Conducted thorough research on properties to identify potential title issues that could affect the closing process.
- Maintained strong relationships with lenders, agents, and other professionals involved in the real estate industry to facilitate smooth transactions.
- Provided exceptional customer service to clients throughout the settlement process, addressing concerns and answering questions as needed.
- Educated first-time homebuyers on the intricacies of the closing process while providing support throughout their experience.
- Streamlined the settlement process for clients by collaborating with attorneys, lenders, and real estate agents.
- Effectively communicated with all parties throughout each transaction, maintaining clear lines of communication between buyers, sellers, lenders, and agents.
- Prepared accurate HUD-1 settlement statements and other closing documents according to legal requirements and regulations.
- Developed expertise in various types of property transactions, including residential sales, commercial leases, and refinances.
- Ensured compliance with state regulations and company policies when conducting real estate settlements.
- Improved overall workflow efficiency within the office by implementing new organizational systems for files and documents.
- Facilitated timely closings by coordinating with all parties involved in the transaction and addressing any issues promptly.
- Stayed up-to-date on industry trends and regulations to maintain expertise and provide clients with accurate information during each transaction.
- Managed multiple property transactions simultaneously, maintaining organized records and meeting deadlines.
- Collaborated with team members to continuously improve processes, resulting in a more efficient work environment.
- Examined financial statements and records to collect important details and verify calculations.
- Monitored transactions and customer behavior to identify signs of fraud.
- Prepared transfer documents, discharges, closing statements, and title ancillary documents
- Assisted in obtaining payoffs required to clear title requirements such as mortgage payoffs, judgment liens, lis pendens filings, and tax sales
Processing Team Lead
Green Label Title
11.2019 - Current
- Improved overall productivity by identifying areas for process improvement and implementing changes.
- Increased operational efficiency by analyzing current processes and recommending strategic improvements.
- Delivered exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open lines of communication with clients.
- Managed multiple projects simultaneously while adhering to strict deadlines and prioritizing tasks effectively.
- Coordinated cross-functional teams to optimize processing efforts and achieve desired outcomes.
- Ensured consistent communication within the team through regular meetings, updates, and progress reports.
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Ensured compliance with company policies, industry regulations, and best practices through regular monitoring and training sessions.
- Enhanced processing efficiency by streamlining workflow and implementing innovative solutions.
- Resolved complex issues quickly, minimizing downtime and maintaining high levels of client satisfaction.
- Provided basic end-user troubleshooting and desktop support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Prepared transfer documents, discharges, closing statements, and title ancillary documents
- Assisted in obtaining payoffs required to clear title requirements such as mortgage payoffs, judgment liens, lis pendens filings, and tax sales
Closing Assistant
Weichert Title Agency
06.2016 - 11.2019
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Collaborated with realtors, attorneys, and lenders to ensure smooth closings for clients.
- Developed strong relationships with clients through excellent communication skills, leading to repeat business opportunities.
- Assisted with post-closing tasks such as funding disbursements, document recording, and file archiving for a seamless experience.
- Provided exceptional customer service throughout the entire closing process, creating an enjoyable experience for each client involved in the transaction.
- Expedited transactions by resolving issues quickly and liaising effectively between all parties involved in closings.
- Ensured regulatory compliance by staying current on industry guidelines and updating internal procedures accordingly.
- Coordinated signing appointments with all relevant parties, ensuring smooth execution of necessary documentation during the closing process.
- Prepared comprehensive closing statements that accurately reflected transaction details for both buyer and seller parties.
- Supported a positive work environment through active collaboration with team members and contributing to office efficiency.
Policy Typist
Synergy Title Agency
10.2015 - 06.2016
- Safeguarded company reputation by verifying the accuracy of all information included within typed insurance policies.
- Played a crucial role in minimizing risk exposure through meticulous verification of client information before incorporating it into insurance policies.
- Streamlined workflow processes by efficiently typing, formatting, and distributing policy documents to relevant parties.
- Reduced errors in policy drafts by thoroughly reviewing content for clarity, consistency, and adherence to guidelines.
- Requested Cover Records from County Searchers and reviewed all files thoroughly to insure all liens were omitted prior to typing and disbursing final policies
- Assisted in typing endorsements such and ALTA 8, ALTA 9, Condo, PUD, and Second Mortgage Market
Recording Specialist
Virtual Endeavors
10.2015 - 06.2016
- Assisted in reviewing recording documents such as deeds, mortgages, and power of attorneys to insure they were in recordable format
- Submitted documents for recording either electronically or via mail delivery to the counties to be of record
- Wrote cover letters to attach to the recorded documents for delivery to the correct Record & Return to listed
- Submitted payment for recordings either through the company escrow account or via check from the same, if mailing was required
- Assisted in drafting Affidavits of Consideration for use by the Buyer if purchase price was over $1M or a commercial property, including calculation of the equalized value
Data Entry Clerk
Virtual Endeavors
06.2011 - 10.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Requested title searches such as tax, flood, tidelands, judgments, and county for all files assigned
Education
No Degree - General Studies
Ocean County College
Toms River, NJHigh School Diploma -
Barnegat High School
Barnegat, NJ06-2013
Skills
- Microsoft office
- Document preparation
- File management
- Closing procedures
- Title examination
- Escrow management
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Organizational skills
- Decision-making
Timeline
Settlement Processor
Partners Title Agency
09.2024 - Current
Processing Team Lead
Green Label Title
11.2019 - Current
Closing Assistant
Weichert Title Agency
06.2016 - 11.2019
Policy Typist
Synergy Title Agency
10.2015 - 06.2016
Recording Specialist
Virtual Endeavors
10.2015 - 06.2016
Data Entry Clerk
Virtual Endeavors
06.2011 - 10.2015
No Degree - General Studies
Ocean County College
High School Diploma -
Barnegat High School
Similar Profiles
Al Wolfe, Jr.Al Wolfe, Jr.
Title Examiner/Abstractor at Title First Agency / Stewart Title CompanyTitle Examiner/Abstractor at Title First Agency / Stewart Title Company
Cheryl HarmanCheryl Harman
Escrow Services/Signing Agent at Equitable Title National Group/Oxford Title AgencyEscrow Services/Signing Agent at Equitable Title National Group/Oxford Title Agency
Nancy KimNancy Kim
Vice President, General Manager at Murray Title Dba Lakeshore Title AgencyVice President, General Manager at Murray Title Dba Lakeshore Title Agency