Alexa Holman
Henderson,NV
Summary
Enthusiastic employee with exceptional customer care. Experienced in fast-paced environments, thriving under pressure. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
3
3
years of professional experience
Work History
Sales Model
Picture Perfect LLC
Las Vegas, NV
02.2023 - Current
- Approached customers and engaged in conversation through use of effective interpersonal skills.
- Analyzed consumer behavior patterns to identify potential sales opportunities.
- Posed for pictures with guests and excelled at improvisation and story-telling.
- Developed promotional strategies to increase sales volume.
- Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
Hostess
Texas Roadhouse
Las Vegas, NV
10.2022 - 02.2023
- Seating guests efficiently with appetizers and initiating storytelling.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Take guest party information and give accurate quote times to both walk-ins and call ahead.
- Provide seating coordinator with up-to-date table availability.
- Use walkie-talkie and headset to communicate with board, SAs, and managers.
- Work side by side with SA's, executing quick table turns.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
Cashier, Food Runner, Cook
Fat Shack
Las Vegas, NV
09.2021 - 02.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized food orders and ensured accuracy of items served to customers.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
Barista
Starbucks
Las Vegas, NV
10.2021 - 07.2022
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing order value.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Trained new baristas on coffee preparation techniques and customer service standards.
Education
High School Diploma -
Green Valley High School
Henderson, NV01-2021
Marketing, Business, Photography
College of Southern Nevada
Las Vegas, NVSkills
- Strong interpersonal skills
- Cooperative and Positive Attitude
- Guest Engagement
- Multitasking and Time Management
- Menu Item Memorization
- Food Running
- Cash Handling
- Safe Food Handling
- Beverage Preparation
- Sales Strategies
- Telephone reception
- POS Software
- Training and mentoring
Timeline
Sales Model
Picture Perfect LLC
02.2023 - Current
Hostess
Texas Roadhouse
10.2022 - 02.2023
Barista
Starbucks
10.2021 - 07.2022
Cashier, Food Runner, Cook
Fat Shack
09.2021 - 02.2023
High School Diploma -
Green Valley High School
Marketing, Business, Photography
College of Southern Nevada
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