Alexa Hoover
Miami Beach,United States
Summary
Reliable employee with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Bringing several years of experience supporting executives with high-stress and high-profile careers.
Overview
7
7
years of professional experience
Work History
Studio Lead
Tremble Studios
05.2023 - Current
- Managed all client check-ins and check-outs, ensuring a smooth and efficient front of house experience.
- Delivered exceptional customer service by addressing questions, resolving concerns, and providing personalized support.
- Helped clients feel comfortable and confident before class, enhancing their overall experience and performance.
- Oversaw daily studio operations, maintaining organization,cleanliness, and readiness for high-volume class schedules.
- Collaborated closely with instructors and leadership to support class flow and troubleshoot operational issues.
Beauty Advisor
Gucci Beauty
11.2022 - Current
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended complementary purchases to customers, increasing revenue.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Personal Assistant
Alejandro Cuevas
07.2020 - Current
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Store Manager
A&C CAFE
05.2021 - 02.2023
- Assisted with opening and launching the convenience store, establishing operational systems and merchandise flow.
- Selected,stocked and organized inventory to ensure product availability and visual appeal.
- Built a loyal customer base through consistent service and personalized recommendations.
- oversaw daily store operations, including cash handling, restocking, and store up keep.
- Resolved customer concerns swiftly using strong communication and problem-solving skills.
Manager
Jungle Vibes
02.2019 - 11.2022
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Sales Associate
Ferragamo
11.2021 - 01.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Human Resources Management
Miami Dade College
Miami, FL04.2022
Skills
- Meeting planning
- Schedule Management
- Social media savvy
- Microsoft Office proficiency
- Relationship/team building
- Administrative support
- Professional and mature
- Sales Expertise
- Makeup Application
- Customer Service
- Problem Solving
- Gift Wrapping
LANGUAGES
Spanish
Native or Bilingual
Timeline
Studio Lead
Tremble Studios
05.2023 - Current
Beauty Advisor
Gucci Beauty
11.2022 - Current
Sales Associate
Ferragamo
11.2021 - 01.2022
Store Manager
A&C CAFE
05.2021 - 02.2023
Personal Assistant
Alejandro Cuevas
07.2020 - Current
Manager
Jungle Vibes
02.2019 - 11.2022
Bachelor of Arts - Human Resources Management
Miami Dade College