Alexa Howard
Washington,DC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Catering Delivery Driver
Sardis Catering
12.2023 - Current
- Providing excellent customer service upon delivery, answering questions, and reporting/handling complaints.
- Assisted in setting up catering displays at event locations, ensuring a visually appealing presentation for guests.
- Adhered to food safety regulations when transporting orders, maintaining proper temperature control measures throughout the process.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Ensure orders are delivered accurately and in good condition
- Communicate any issues or delays and resolve problems efficiently
- Enhanced customer satisfaction by ensuring timely delivery of catering orders to various events and venues.
- Improved order accuracy by thoroughly checking and packing all items before departure for delivery.
Home Health Aide
Consumer Direct Care Network/ GT Independence
02.2019 - 12.2023
- Due to the very nature of the responsibilities of home health aides, they often end up overseeing the healthcare needs of their patients to ensure they follow their doctors’ orders.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Spending time with the patient for various activities, such as going to the park, reading, talking, or playing games.
- Keeping accurate records of home visits, including travel time, time with the patient, and what services were performed during the visit.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted with end-of-life care.
Driver
Metro Access Transportation
11.2016 - 06.2018
- Drive van including regular route operations, charters, and private carriage, assist passengers with baggage and collect fares or tickets.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Assist passengers, such as elderly or disabled individuals, on and off van, ensure they are seated properly, help carry baggage, and answer questions about van schedules or routes.
- Park van in front of customers pick up or drop off location so that passengers can board and exit safely.
- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Document each passenger pick and drop off time along with mileage also perform pre-trip and post-trips.
Administrative Assistant
Department Of Employment Services
06.2013 - 09.2016
- Serves on OYP (Office of Youth Program) Team assembled by the Associate Director of OYP whose mission is to provide employment and program services to D.C.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
No Degree - Business Communications
Prince George's Community College
MarylandHigh School Diploma -
Friendship Collegiate Academy
Washington DC06.2011
Skills
- Training & development
- Dependability and Honesty
- Social Perceptiveness
- Company Standards Knowledge
- Active Listening
- High-Volume Environments
- Communication and Interpersonal Skills
- Complex Problem-Solving
- Administrative Experience
Certification
- Certifications and Licenses
- CPR/First Aid April 2023 to April 2025
- AED Certification April 2023 to April 2025
- Driver's License February 2018 to February 2026
Timeline
Catering Delivery Driver
Sardis Catering
12.2023 - Current
Home Health Aide
Consumer Direct Care Network/ GT Independence
02.2019 - 12.2023
Driver
Metro Access Transportation
11.2016 - 06.2018
Administrative Assistant
Department Of Employment Services
06.2013 - 09.2016
No Degree - Business Communications
Prince George's Community College
High School Diploma -
Friendship Collegiate Academy