Summary
Overview
Work History
Skills
References
Timeline
Generic

Alexa Hureau

Rural Hall,NC

Summary

Professional medical receptionist with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, high volume call handling, task prioritization, insurance verification, and patient care. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.

Overview

6
6
years of professional experience

Work History

Patient Coordinator

Wake Forest Outpatient Imaging
06.2024 - Current
  • Coordinated patient appointments and managed scheduling conflicts efficiently.
  • Assisted patients with insurance verification and collected out of pocket payments.
  • Maintained accurate patient records using electronic health record systems (EPIC, Encompass, and Cerner) effectively.
  • Ensured compliance with applicable regulations governing the practice of radiology.
  • Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Explained the purpose of each test to patients to ensure understanding prior to procedure.
  • Resolved any conflicts or issues related to scheduling errors or missed appointments.

Medical Receptionist/ Call Center Representative / Medical Assistant

New York Pulmonary Consultants
Port Jefferson Station, NY
01.2022 - Current
  • Balanced high-volume phone and front-desk responsibilities while managing provider schedules, demonstrating strong multitasking and organizational skills in a fast-paced environment.
  • Managed pre-registration for patients, insurance verification, office visit and imaging appointments, authorizations, etc.
  • Assisted physicians in preparing schedules to ensure 100% quality of patient care.
  • Processed up to 200 incoming calls per day and addressed customer queries, following proper phone etiquette.
  • Obtain patient vitals including blood pressure, temperature, and medical information with good rapport.
  • Maintained patients in our diagnostic sleep study center: setting up the devices, coordinating with the patient, and equipping the office daily with proper supplies.
  • Coordinated and managed complex schedules for 7 physicians and 3 nurse practitioners, including rescheduling appointments, adjusting calendars due to provider availability, and ensuring seamless patient flow and event coordination.

Shop From Home Lead

Shoprite
Port Jefferson Station, NY
01.2020 - 01.2022
  • Oversee all functions for a department of 11 employees, to lead the response to sales within, compensation issues, training, and manage employee onboarding
  • Assisted customers in picking and delivering orders with complete satisfaction.
  • Greeted and assisted over 100 customers per shift, helping them find desired items and recommending products as appropriate

Skills

  • Time-Management
  • Punctuality
  • Customer Service
  • Microsoft Excel, Office, Word
  • Medical scheduling
  • Patient confidentiality
  • Insurance verification
  • Vital signs assessment
  • Documentation
  • Medical terminology
  • Experience with Cerner, Epic, and Encompass

References

Nannette Lapuma -(631) 926-0506

Stony Brook Pulmonary Consultants


Brenda Rivoli - (631) 455-7481

Stony Brook Pulmonary Consultants


Abigail Shaver -(336) 529-3848

Wake Forest Outpatient Imaging


Audrey Drennan - (631) 456-3225

Shoprite of Port Jefferson Station

Timeline

Patient Coordinator

Wake Forest Outpatient Imaging
06.2024 - Current

Medical Receptionist/ Call Center Representative / Medical Assistant

New York Pulmonary Consultants
01.2022 - Current

Shop From Home Lead

Shoprite
01.2020 - 01.2022

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Alexa Hureau