Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Hysen

Holland

Summary

Results-driven professional with proven success in sales, customer service, and hospitality. Skilled at converting client consultations into memberships, consistently exceeding sales goals, and building lasting relationships. Experienced in scheduling, team coordination, and office operations. Recognized for strong communication, problem-solving, and leadership. Currently pursuing a Marketing degree with plans to transfer to Davenport University, bringing a mix of people skills, business knowledge, and sales expertise.

Overview

4
4
years of professional experience

Work History

Sales & Front Desk Coordinator

Milan Laser Hair Removal Clinic
06.2024 - Current
  • Educated clients on treatment packages, memberships, and promotional offers, consistently meeting and exceeding sales goals.
  • Built client relationships through consultations, trust-building, and personalized recommendations.
  • Converted consultations into long-term memberships, directly driving clinic revenue growth.
  • Scheduled and confirmed appointments to maximize provider efficiency and client satisfaction.
  • Processed payments, managed financing options, and handled billing inquiries with accuracy.
  • Provided excellent customer service while supporting clinic operations and ensuring repeat business.

Golf Course Attendant

Turnberry Golf Club
10.2023 - 06.2024
  • Promoted pro shop merchandise and upsold concessions, increasing revenue.
  • Assisted members and guests with tee times, cart rentals, and event coordination.
  • Maintained course and clubhouse cleanliness, ensuring a professional atmosphere.
  • Supported golf outings, tournaments, and special events with set-up and customer care.
  • Provided friendly service while building lasting relationships with members and guests.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Server / Bartender / Assistant Manager

Pumpernickel’s Eatery
09.2021 - 10.2023
  • Delivered outstanding customer service in a fast-paced restaurant and bar environment.
  • Upsold food, beverages, and specialty items to increase sales and enhance customer satisfaction.
  • Trained and supervised new staff, assisted management with scheduling and daily operations.
  • Handled cash, card transactions, and reconciled registers with accuracy.
  • Assisted with private parties and events, ensuring a seamless guest experience.
  • Consistently achieved high sales performance through personalized service.

Education

Bachelor’s - Marketing

Davenport University
Grand Rapids, MI

Associate coursework - Marketing

Grand Rapids Community College
Grand Rapids, MI
08.2025

High School Diploma -

Holland High School
Holland, MI
05-2021

Skills

  • Sales strategy & upselling
  • Customer service & client relations
  • Membership & package conversions
  • Appointment scheduling & management
  • Hospitality & event coordination
  • Payment processing & billing accuracy
  • Team leadership & training
  • Professional communication & teamwork

Timeline

Sales & Front Desk Coordinator

Milan Laser Hair Removal Clinic
06.2024 - Current

Golf Course Attendant

Turnberry Golf Club
10.2023 - 06.2024

Server / Bartender / Assistant Manager

Pumpernickel’s Eatery
09.2021 - 10.2023

Bachelor’s - Marketing

Davenport University

Associate coursework - Marketing

Grand Rapids Community College

High School Diploma -

Holland High School

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