Alexa Jimenez
Mesa,AZ
Summary
Honest Auto Adjuster offering 4 years of claims handling experience. Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Esurance, Allstate Insurance
02.2017 - 05.2021
- Evaluated all evidence with the ultimate goal of creating positive outcomes for the client's claims.
- Able to promptly and thoroughly investigate claims to determine liability.
- Contact appropriate parties including insureds, claimants, claimant carriers , witnesses etc to collect information and determine causes of the accidents.
- Provide efficient temporary transportation for customers by managing repair schedules and coordinating rental vehicles.
- Going over policy detail's coverages w/ customer.
- Made same-day contact with customers based on the needs of the claim.
- Going over the claims process/ expectations to customers
- Going over estimate/supplements and discussing the total cost of repairs with customer.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process. Arranges for release of vehicles that are accruing storage fees.
- Aimed to provide clients with the highest level of customer service possible
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Identified suspicious claims, escalating issues to Special Investigation Unit (SIU) for further investigation and analysis.
- Processed numerous invoices each week and mailed documentation to clients.
Bartender /Server Shift Leader
Casino Arizona
01.2012 - 01.2017
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Managed food resources, memorized orders and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up glassware, liquor and other necessary supplies for special events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Trained new bartenders
Education
High School Diploma -
Desert Ridge High School
Mesa, AZ05.2012
Skills
- Claims handling experience
- Insurance regulations knowledge
- Claims process explanation
- Natural disaster experience
- Customer service expertise
- Written Communication
- Computer Skills
- Problem-Solving
- Bilingual
- Consistent under pressure
- Fast track learning capability
- Demanding work load
Certification
- Property and Casualty License
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Auto Claims Adjuster
Esurance, Allstate Insurance
02.2017 - 05.2021
Bartender /Server Shift Leader
Casino Arizona
01.2012 - 01.2017
High School Diploma -
Desert Ridge High School