Hi, I’m
Alexa Johnson
Communications Technician
Camp Pendleton South,CA
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 3 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
4
years of professional experience
Work History
United Sates Marine Corps
Communications Technician
11.2020 - Current
Job overview
- Maintained accountability and inventoried over 50 million dollars worth of test equipment, radios, satellites, and computer systems.
- Gained leadership skills, discipline, and time management to ensure both I and my junior Marines were adequately trained and deadlines were met.
- Gained teamwork skills and the ability to delegate to my junior Marines to ensure timelines were met.
- Mentored and counseled my junior Marines to help them with any deficiencies at work and to help them reach personal and career goals.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Oversaw business telecommunication networks, telephones and office equipment.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Accurately read, understood and carried out written instructions.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Installed and maintained systems and analyzed users' needs.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Responded to service requests during and after business hours.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
Sonic DriveIn
Waitress
03.2019 - 09.2019
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
West Ouachita High SchoolWest Monroe, LA
High School Diploma
08.2020
Skills
- Application and Server Monitoring
- Software and Hardware Evaluations
- Communications Strategies
- Customer Inquiries
- Emergency Communications
- Data Recovery
- Field Installation
- Office Installations
- Test Equipment Operation
- Installation and Configuration
- Troubleshooting and Resolution
- Customer Experience
- Writing Reports
- Fiber Testing
- Service Requests
Accomplishments
Maintained a secondary and tertiary billet while maintaining all primary duties as a communications technician. These billets consisted of keeping accountability of over 100 million dollars worth of gear, distributing and sorting all gear required for normal maintenance operations within our battalion, collaborating with different sections to ensure gear was being distributed properly, attending embarkation meetings, created packing slipped and conducted inventories on all gear brought to field ops, scheduled transportation for all embarkation efforts, and collaborated with different sections to ensure all embarkation operations were were being carried out properly and all gear was brought to its intended destination.
Timeline
Communications Technician
United Sates Marine Corps
11.2020 - Current
Waitress
Sonic DriveIn
03.2019 - 09.2019
West Ouachita High School
High School Diploma