Alexa Jones
Havelock,NC
Summary
Proven to enhance customer retention rates at AMC Movie Theater through expert conflict resolution and relationship-building skills. Adept in managing high-stress situations and financial transactions, demonstrating top-notch problem-solving and customer service abilities. Collaborated effectively to boost store performance, showcasing a blend of teamwork and time management skills.
Overview
1
1
year of professional experience
Work History
Sales Associate/Cashier Assistant
AMC Movie Theater
Cherry Point, Havelock NC
05.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Education
Bachelor of Arts - Global Studies, Foreign Language
East Carolina University
Greenville North Carolina12.2020
High School Diploma -
Havelock High School
Havelock North Carolina05.2020
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Accomplishments
C1 Level Japanese
B1 Level French
A2 Level Russian
Timeline
Sales Associate/Cashier Assistant
AMC Movie Theater
05.2020 - 06.2021
Bachelor of Arts - Global Studies, Foreign Language
East Carolina University
High School Diploma -
Havelock High School