Alexa Kellett
Port Saint Lucie,FL
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
2
2
years of professional experience
Work History
Waitress
The Hoffmann
Jensen Beach, Florida
03.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handle up to 30 to 40 patrons at time.
- Worked 4 to 11 hours shifts.
Retail Sales Associate
So Good Jewlery
Saint Augustine, FL
09.2021 - 12.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases and locate items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Watched over store with 2 to 20 customers.
Front of House Team Member
Taco Bell
Jensen Beach, FL
09.2020 - 03.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Disinfected frequently touched between guests to minimize infection risks.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Utilized POS system to receive and process food and beverage orders.
- Switched swiftly between in house services and drive through services serving 150 to 500 customers per day.
Education
No Degree - Psychology
Flagler College
Saint Augustine, FL05.2025
High School Diploma -
Jensen Beach High School
Jensen Beach, FL05.2021
Skills
- Transactions and Cash Handling
- Conflict and Complaint Resolutions
- Dining Room Cleaning and Upkeep
- Team Player
- Warm and Friendly
- Order Accuracy and Delivery
- High-Volume Dining
- Menu Memorization and Presentation
- Guest Satisfaction
- Restaurant Operation
- Guest Flow
Accomplishments
My Inspiration for applying as a travel planer comes from my experience traveling. I recently spent a month traveling across the cross the United States, a trip in which I planned myself. I loved the experience as well as planning process which lead me to search for a job that I could continue to do both.
Timeline
Retail Sales Associate
So Good Jewlery
09.2021 - 12.2021
Waitress
The Hoffmann
03.2021 - Current
Front of House Team Member
Taco Bell
09.2020 - 03.2021
No Degree - Psychology
Flagler College
High School Diploma -
Jensen Beach High School
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