Alexa Kloberdanz
Highlands Ranch,CO
Summary
Experienced Office Administrator with a strong background in operations, logistics, and customer service. Proven track record of dependability and reliability in managing tasks and responsibilities. Exceptional communication skills for effective collaboration with team members and clients. Highly skilled in time management, multitasking, and problem-solving, ensuring efficient workflow and successful resolution of challenges.
Overview
4
4
years of professional experience
Work History
Tour Operations Coordinator
Great Escape Scuba and Snorkeling
10.2023 - 09.2024
- Coordinated seamless tour operations, fielded customer inquires, planned daily logistics, and ensured deadlines and expectations were met.
- Developed creative solutions for last-minute changes in a fast-paced environment, maintaining tour quality and guest satisfaction during unexpected challenges.
- Fostered strong partnerships with local vendors and attractions, enhancing tour offerings and creating unique, memorable experiences for Great Escape clients.
Seasonal Operations Lead
Hotel Packwood
06.2023 - 09.2023
- Managed comprehensive hotel records, ensuring policy compliance while providing personalized guest services and fostering an engaging environment.
- Fostered positive guest relations through effective communication, swiftly addressing needs and consistently delivering exceptional service experiences.
- Streamlined hotel operations as sole staff, enhancing guest satisfaction through improved operating procedures and efficient multitasking in a fast-paced environment.
Resort Associate
Captain Pip's Marina & Hideaway
02.2022 - 03.2023
- Orchestrated seamless guest experiences, managing reservations, rentals, contracts, and financial transactions.
- Revitalized resort's visual identity by designing captivating in-house content and external marketing materials, elevating brand presence across multiple platforms while leveraging professional photography skills to boost visibility across multiple platforms.
- Spearheaded office staff development by implementing comprehensive onboarding and training programs, fostering a cohesive and skilled office team.
Ranch Caretaker
Aspen Meadows Performance Horse Ranch
02.2021 - 12.2021
- Oversaw ranch operations as part of a four person team, implementing safety protocols and streamlining processes for enhanced efficiency across 100 acres. Fostered teamwork during critical situations, refining communication strategies and bolstering emergency response capabilities.
- Revamped record-keeping systems, significantly improving compliance standards and fortifying overall ranch safety procedures for long-term operational success.
- Multitasked multiple projects around the property while collaborating with internal and external teams to meet deadlines to ensure smooth and successful operations.
Education
Film and Media Studies -
Arizona State University
Tempe, AZ01.2015
Diploma - undefined
Castle View High School
01.2013
Skills
- Customer Service & Engagement
- Office Management
- Correspondence management
- Multi-line telephone operation
- Verbal and written communication
- Multitasking and prioritization
- Collaboration
- Problem Solving
- High Level of Autonomy
- Word Programs
- Adobe Software
Timeline
Tour Operations Coordinator
Great Escape Scuba and Snorkeling
10.2023 - 09.2024
Seasonal Operations Lead
Hotel Packwood
06.2023 - 09.2023
Resort Associate
Captain Pip's Marina & Hideaway
02.2022 - 03.2023
Ranch Caretaker
Aspen Meadows Performance Horse Ranch
02.2021 - 12.2021
Diploma - undefined
Castle View High School
Film and Media Studies -
Arizona State University
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