Alexa Kramer
Raytown,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Meat Mitch
07.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
Bartender/Server Trainer
Iron Horse
08.2022 - 08.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory..
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Leasing Consultant
Noland Red
09.2021 - 05.2022
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Assistant Property Manager
Tiehen Group
11.2019 - 08.2021
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution..
- Completed annual rent calculations using housing database software.
Traveling Leasing Agent
Prism Real Estate Services
05.2018 - 11.2019
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Traveled to over 20 properties to help with various property duties, as well as training staff on all new software updates.
Education
High School Diploma -
Lee's Summit North High School
Lee's Summit, MO05.2008
Skills
- Food Preparation
- Basic Accounting
- Health Codes Compliance
- Suggestive Selling
- Food Running
- Menu Memorization
- Changing Beer Kegs
- Customer Service
- Memory Retention
Timeline
Bartender/Server
Meat Mitch
07.2023 - Current
Bartender/Server Trainer
Iron Horse
08.2022 - 08.2023
Leasing Consultant
Noland Red
09.2021 - 05.2022
Assistant Property Manager
Tiehen Group
11.2019 - 08.2021
Traveling Leasing Agent
Prism Real Estate Services
05.2018 - 11.2019
High School Diploma -
Lee's Summit North High School
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