Alexa Lacy
Fallbrook,CA
Summary
Veteran Program Analyst Specialist (1 level above Senior) versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. Driven to contribute useful information to strategic decision making and program planning with effective program analysis. Proficient in many data and program management tools and offering 7 years of experience in tech industry at Qualcomm Technologies Inc. Very personable, motivated, and communicative teammate. Highly organized, efficient and detail-oriented professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Analyst, Specialist
Qualcomm Technologies, Inc.
05.2016 - Current
- Provides program support for over 10 programs and projects at once
- Analyzes unstructured information to derive key insights.
- Validates results and performed quality assurance to assess accuracy of data.
- Helps solve diverse program problems with in-depth analysis.
- Attends training programs to deepen professional skillset and assists in training fellow store associates on existing and new training programs.
- Develops and manages relationships with key stakeholders.
- Collaborates with more than 5 internal departments to align
- Collaborates with customers to identify program needs
- Assigns and maintains action items
- Tracks milestones
- Plans, schedules, and coordinates project activities to meet milestones and deadlines, working directly with stakeholders and contractors.
- Reviews statements of work
- Monitors progress of projects and stakeholder needs and manages products and deliverables
IT Support Specialist
Marine Corps Base Camp Pendleton
02.2015 - 04.2016
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided support on both classified and unclassified systems
Education
No Degree - Business Administration And Management
Palomar College
San Marcos, CA06.2027
Skills
- Proficient in MS Word, Excel, PowerPoint, Project, and office tools
- Proficient with SharePoint, Confluence, and various other management tools
- Configuration Management
- Effective and personable communicator
- Great coordination with stakeholders, peers, and management levels
- Efficient in fast-paced environments
- Proficient in JIRA
Accomplishments
- Achieved annual budget goals by completing cost saving efforts with accuracy and efficiency.
- Resolved program delay issues through effective leadership and informed decision-making.
- Achieved program closeout successes with management and effective networking skills.
- Documented and resolved risks to project milestones which led to successful execution
- Used Microsoft Excel to develop inventory tracking spreadsheets for multiple processes across the division
Certification
- Certified Associate in Project Management (CAPM) certification
- Certified Scrum Master (CSM) Certification
Timeline
Program Analyst, Specialist
Qualcomm Technologies, Inc.
05.2016 - Current
IT Support Specialist
Marine Corps Base Camp Pendleton
02.2015 - 04.2016
No Degree - Business Administration And Management
Palomar College
- Certified Associate in Project Management (CAPM) certification
- Certified Scrum Master (CSM) Certification
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