Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Lacy

Longview

Summary

Dynamic delivery professional with a proven track record at DoorDash, excelling in customer service and order accuracy. Recognized for enhancing customer satisfaction through timely deliveries and strong communication skills. Dependable and detail-oriented, I consistently meet tight deadlines while fostering loyalty and repeat business.

Developed expertise in customer engagement and product recommendations within fast-paced retail environment. Demonstrates skills in understanding client needs and providing personalized solutions. Seeking to transition into new field, leveraging background in customer service and digital tools to drive success.

Personable and organized with knack for understanding customer preferences and providing tailored recommendations that enhance shopping experience. Possesses strong knowledge of product availability and trends, combined with skills in digital platforms and online communication. Committed to delivering personalized shopping solutions that drive customer satisfaction and loyalty.

Professional shopper with robust experience in online retail environments, adept at curating personalized shopping experiences. Strong ability to understand and anticipate customer needs, ensuring satisfaction and loyalty. Proven track record in team collaboration and flexibility to adapt to changing requirements. Skilled in inventory management, product research, and customer communication. Reliable, results-driven, and focused on delivering high-quality service.

Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.

Overview

3
3
years of professional experience

Work History

Delivery Driver

DoorDash
08.2020 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.

Online Personal Shopper

Walmart
08.2018 - 10.2018
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.

Education

No Degree -

Southridge High School
Kennewick, WA

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Punctual and reliable
  • Dependable and reliable
  • Time management
  • Attention to detail
  • Time management skills
  • Order picking and processing
  • Product picking
  • Upbeat and outgoing attitude
  • Product knowledge
  • Verifying order accuracy

Timeline

Delivery Driver

DoorDash
08.2020 - 12.2021

Online Personal Shopper

Walmart
08.2018 - 10.2018

No Degree -

Southridge High School