Alexa Lawson
Chicago,IL
Summary
Dedicated professional with demonstrated strengths in people managing, customer service, time management, and trend tracking. Exceptional at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Skills
- Analytical thinking
- Cultural awareness
- Task prioritization
- Microsoft Office/Suite
- Google Drive
- Cross-functional collaboration
- Complex problem-solving
- Time management
- Performance improvement
- Cost Optimization
Overview
7
7
years of professional experience
3
3
Certificate
Certification
- Certified Mental Health First Aid USA, National Council for Mental Wellbeing - (05/24/2025)
- Certified ServSafe Food Handlers 5015925, ServSafe National Restaurant Association - (4/22/2024)
- ServSafe Food Protection Manager Training - score 98, exam 10752 (4/10/2021-4/15/2021)
- Certified ServSafe Food Protection Manager 20515783, ServSafe National Restaurant Association - (5/3/2026)
Timeline
Contractor
National Parks Service
06.2022 - 08.2022
Remote Operations Supervisor
All Day Kitchens
03.2021 - 04.2022
Market Hub Manager
Market Wagon
01.2021 - 11.2021
Enumerator
US Census Bureau
07.2020 - 11.2020
FMLA Specialist
ComPsych
01.2020 - 03.2020
Team Lead
Uber Freight
09.2018 - 07.2020
Shift Manager
Starbucks Coffee Company
09.2015 - 08.2018
Bachelor of Education - Human Development / Educational Psychology
University of Illinois At Chicago
Bachelor of Science - Chemistry
Howard University
Work History
Contractor
National Parks Service
Chicago, United States
06.2022 - 08.2022
- Improved operations and boosted visibility by streamlining procedures, controlling waste and bringing in new clients through marketing.
- Managed day-to-day operations of consulting business, which required such tasks as ensuring fun and safety of participants and creating and executing daily projects and tasks related to programming (ie. wellness practices, boundary setting, emotional / emergency response, educational practices and more).
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Created and improved intelligence resources ( Summer Explorers Guide Handbook) to facilitate consistent data management strategies for future programming and managing 10+ 4th graders.
Remote Operations Supervisor
All Day Kitchens
Chicago, IL
03.2021 - 04.2022
- Work cross-functionally with field and engineering teams to oversee the successful execution of company operations for a network of micro-kitchens in 15 locations (San Francisco, Palo Alto, Berkeley, Chicago, Downers Grove, Oak Park, Oak Lawn and more).
- Utilizes food service supervisory expedient, display strong attention to detail, and maintain commitment to quality and operational excellence.
- Operations Supervisor, skilled professional, demonstrating creative leadership methods to motivate employees and drive for results.
- Day to day communication via slack, Google Suites, Zoom for daily meetings, SQL for metric measurements and more.
- Supervised team of 2-12 per kitchen from kitchen managers to the entry level store crew also collaborating with Marketing and Implementation and developing relations as the Field Operations liaison.
Market Hub Manager
Market Wagon
Chicago, IL
01.2021 - 11.2021
- Overseeing receiving, warehousing and distribution operations of local farmers market delivery service, weekly management of two warehouses servicing both Northern Illinois and Chicago - Lakeshore region.
- Utilize proficient knowledge of inventory and inventory controls to organize product, track accurate record of warehouse supplies and consignment.
- Managed over 30 drivers, maintaining documentation and keeping accurate records of warehouse activities.
- Conduct interviews for potential drivers for delivery fleet, hire and terminate if need.
- Implement operational policies and procedures while utilizing interpersonal skills to motivate and discipline staff.
- Dispatches drivers for fleet.
- Daily use of proficient computer skills to track orders, staff, keep communication all on the market portal and through use of Microsoft Office and Google Suite applications (ie Excel, Word, Email & more).
Enumerator
US Census Bureau
Chicago, IL
07.2020 - 11.2020
- Door to door survey of over 300 participants, explained purpose of surveys, asks questions as scripted on questionnaire or survey instrument, and enters accurate and complete information.
- Selected to assist working both NRFU cases, door-to-door respondents, as well as Service-based.
- Assisted with numeration (SBE) project to visit homeless shelters and local communities to collect census data overnight and on homelessness population.
Team Lead
Uber Freight
Chicago, IL
09.2018 - 07.2020
- Lead, motivate, and developed high performing team of 20+ Customer Support Representatives (CSRs) within time- sensitive environments to deliver on operational key performance indicators (OKRs), Hosted weekly 1-on-1 meetings, and providing real-time feedback for performance.
- Controlled turnover by implementing employee-focused initiatives, directly increasing job satisfaction and team morale, continued variance of 85% improvement for personal team.
- Organized schedules and daily assignments for team and leveraged individual knowledge and strengths to maximize team success.
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures.
- Utilized SQL queries and Google sheets to formulate metrics to hold brokerage and app tracking reps accountable.
FMLA Specialist
ComPsych
Chicago, IL
01.2020 - 03.2020
- Maintained comprehensive knowledge of the Family Medical Leave Act, based on state and country needs in order to approve or deny medical leave requests from employees from over 1000 companies including Starbucks, Apple, McDonald's and more.
- Improved claims handling processes by analyzing, tracking, and troubleshooting root causes of previously managed claims.
- Verified validity and accuracy of claims forms, inspection reports, and other records submitted as part of FMLA claims.
Shift Manager
Starbucks Coffee Company
Chicago, IL
09.2015 - 08.2018
- Decrease customer wait time by 30% through lean deployment of employees and monitoring of queues for bottleneck flexing opportunities.
- Train and develop baristas for bar certification, food safety and cleanliness standards and supervisor training to grow management bench.
- Achieved employee of the quarter for spring and fall of 2016 through partner and district management votes.
- Received district’s top food safety and cleanliness score of 98% through proper cleaning procedures and follow-up of baristas concerning key food safety concerns.
- Develop world-class customer connections with over 200 regular customers, ensuring team elevates customer experience to achieve customer snapshot scores of 95% or higher across the past eight months.
- Trace cash shortages and overages during daily deposits, provide coaching for employees who are consistently short and communicate concerns with store manager.
- Manage inventory counts, create ad hoc counts to adjust discrepancies and provide daily management reports to correct inventory variances, obtaining a 2% variance standard.
Education
Bachelor of Education - Human Development / Educational Psychology
University of Illinois At Chicago
2018
Bachelor of Science - Chemistry
Howard University
Washington, DC2015
Languages
English
Native or Bilingual
Spanish
Limited Working
Chinese (Mandarin)
Elementary
Japanese
Elementary
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