Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Ledesma

Dallas,TX

Summary

My name is Alexa Ledesma, I have 6+ years of experience with customer service. I am a skilled team player with a strong background in customer service environments. I work well independently and with a team to handle assignments and I'm always ready to learn something new. I am a quick learner with great computer abilities.

Overview

2026
2026
years of professional experience

Work History

Account Specialist

World Finance

Call Center Representative

Milliman
09.2021 - 05.2025
  • Kept accurate and current customer account data with manual form processing and digital information updates.
  • Facilitated withdrawal distributions & loans and ensured that they were completed accurately.
  • Maintained high levels of customer satisfaction and retention by asking questions and updating participant data.
  • Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
  • Was able to resolve issues by working with the Defined Contributions and Defined Benefits Help Desk department's team.
  • Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
  • Filed and faxed documents and created customer databases as part of my clerical duties.
  • Communicated with customers to assess and address individual needs, as well as provide timely and high-quality support through email, fax, mail, and call back systems.
  • Provided accurate responses to questions and inquiries by maintaining advanced product knowledge.

Server

Mi Cocina
07.2020 - 09.2021
  • Assist guests with making menu choices.
  • Greet all guests with a smile and friendly greeting.
  • Control the flow of food from the kitchen to the dining table.
  • Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
  • Foster a fun atmosphere and family-style work environment.
  • Enter orders, deliver food and beverages, and process payments.
  • Keep team ready for any requirement by efficiently restocking stations and maintaining clean work areas.

Freight Team Associate

The Home Depot
08.2018 - 07.2020
  • Collaborate well with team members to carry out daily assignments and achieve team targets.
  • Satisfy customers by delivering speedy and expert services for all home good needs.
  • Keep inventory levels optimized and supplies organized for forecasted demands.
  • Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert home goods knowledge.
  • Manage daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Manage communications between team members, customers and vendors to keep operations efficient and successful.
  • Support team operations by completing assignments with strong focus on quality and performance.

Education

High School -

L.G Pinkston High School
Dallas, TX
01.2017

Skills

  • Bilingual in Spanish and English
  • Strong organizational abilities
  • Engaging communication techniques
  • Effective collaboration skills
  • Strong analytical problem-solving skills
  • Strong interpersonal communication
  • Strong understanding of software applications
  • Clear written communication
  • Effective team leadership
  • Strong work ethic
  • Strong adaptability

Timeline

Call Center Representative

Milliman
09.2021 - 05.2025

Server

Mi Cocina
07.2020 - 09.2021

Freight Team Associate

The Home Depot
08.2018 - 07.2020

Account Specialist

World Finance

High School -

L.G Pinkston High School

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