Alexa Lees
Edgewood
Summary
Dedicated administrative professional with a proven track record in fast-paced environments. Recognized for strong teamwork and expertise in efficiently managing a variety of clerical tasks while providing exceptional support to staff. Known for reliability, punctuality, and productivity, consistently delivering high-quality results with minimal supervision. Committed to fostering a positive work atmosphere and contributing to organizational and overall business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant I
Second Judicial District Court
05.2022 - Current
- Supervisor: Anthony Lukesh (575) 418 7951 (Available for reference check.)
- (Full Time) 40 hours per week
- Beginning/Ending Salary: $24,655 - $27,364 year (Net)
- Reason for Separation: Seeking better opportunities/growth and new challenges. Seeking additional compensation.
- Administrative Assistant I:
- Responsible for providing clerical and administrative support.
- Prepared documents, performed data entry, electronically filed documents, made copies, and mailed or disseminated records.
- Served as a Court Monitor: Attended Court proceedings, ensured audible recordings of judicial proceedings, and received/maintained court exhibits.
- Maintained a docket or calendar of deadlines and Court schedule/hearings.
- Managed and coordinated the timely processing of documents, correspondence, and records.
- Managed and tracked information and data using electronic databases.
- Managed and routed files and information to appropriate destinations.
- Answered telephones, provided customer service, and greeted visitors.
- Provided support to judges, staff, other court monitors, and supervisors.
- Coordinated and scheduled meetings, training, video conferencing, and teleconferences.
- Ordered supplies and ensured equipment was maintained.
- Performed records maintenance and management to include the retention or destruction of records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees and provided training/training materials to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Coordinated with Judges, Bailiffs and Deputies to ensure courtroom safety and evacuation protocols.
Cashier
Target
10.2019 - 05.2022
- Supervisor: Michael Sheffield (505) 200-3234 (May not be available for a reference check as he is no longer the supervisor.)
- (Part Time) 30 Hour Work Week
- Beginning/Ending Salary: $23,400- $23,868 year
- Reason for Separation: Seeking better opportunities/growth and new challenges.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedules and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to a clean and safe shopping environment and performed regular sanitation of checkout area.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment, and strengthened team morale and cooperation by assisting coworkers during peak hours.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained current knowledge of store promotions or sales, promoted rewards programs/credit cards, and highlighted sales to customers.
- Enhanced customer service experience by efficiently processing purchases/returns.
- Assisted customers with purchase questions, promotion concerns, defects, returns and other matters.
- Processed defects and disposed of chemicals/items safely and according to safety regulations.
- Ensured Guests received orders in a timely manner while ensuring orders contained all the correct items purchased.
- Replaced missing or broken items within orders and issued refunds/giftcards to resolve issues and ensure customer satisfaction.
- Processed and fulfilled Order Pickups, Drive Up Orders, and orders being shipped elsewhere.
- Opened and closed registers for the day, counted cash/money from the previous day's sales and prepped cash for the following day, while accounting for errors, and resolving discrepancies.
Bowling Attendant/Runner/Game Room Attendant
Skidmore’s Holiday Bowl
08.2018 - 10.2019
- Supervisor: Aaron Bacoccini (505 286-3308) (May not be available for a reference check as he may no longer be the supervisor.)
- (Part Time) 30 hours per week
- Beginning/Ending Salary: $14,430- $14,430 year
- Reason for Separation: Lack of growth opportunities and needed additional compensation.
- Provided information regarding business hours, seating, menu information, bowling reservations, rules/ettiquite, and special offers.
- Coordinated lane assignments strategically to accommodate group sizes and individual preferences while maximizing usage rates throughout peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Took reservations by phone and walk-ins, while keeping scheduling demands.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
- Hosted various events such as birthday parties, corporate gatherings, and league tournaments, fostering a fun atmosphere for all attendees.
- Collaborated with the foodservice team to provide seamless dining experiences for guests at their lanes.
- Ensured safety protocols were followed consistently by both employees and guests within the facility's premises.
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Enhanced customer experience by ensuring a clean and safe gaming/bowling environment.
Education
Highschool Diploma - undefined
Sandia High School
Albuquerque, NM05.2019
Skills
- Proficient in teamwork dynamics
- Flexible in dynamic environments
- Collaborative mindset
- Meticulous attention to detail
- Customer engagement and service
- Adept at prioritizing tasks simultaneously
- Problem Solving
- Constructive attitude
- Effective communication
Certification
- Certified Court Monitor, The Board Governing The Recording of Judicial Proceedings - Oct. 6th, 2022
Languages
English
Timeline
Administrative Assistant I
Second Judicial District Court
05.2022 - Current
Cashier
Target
10.2019 - 05.2022
Bowling Attendant/Runner/Game Room Attendant
Skidmore’s Holiday Bowl
08.2018 - 10.2019
Highschool Diploma - undefined
Sandia High School
Similar Profiles
CARISSA SAWYERCARISSA SAWYER
Therapist Intern at Juvenile Drug Court, 4th Judicial District CourtTherapist Intern at Juvenile Drug Court, 4th Judicial District Court
Kevin OlmosKevin Olmos
Pretrial Supervision Officer at Second Judicial District CourtPretrial Supervision Officer at Second Judicial District Court
Alejandra HernandezAlejandra Hernandez
Administrative Assistant at 19th Judicial District CourtAdministrative Assistant at 19th Judicial District Court
Van TempleVan Temple
Assistant Restaurant General Manager at Duke's Travel PlazaAssistant Restaurant General Manager at Duke's Travel Plaza
Christina L. McHughChristina L. McHugh
Employment/OVR-Office of Vocational Rehabilitation Coordinator at Life Learning Center-NonprofitEmployment/OVR-Office of Vocational Rehabilitation Coordinator at Life Learning Center-Nonprofit