Alexa Leighton
Benicia,CA
Summary
Motivated and dependable communications professional with a diverse background ranging from medical and hospice care, legal intake, logistical transportation and telecommunications. Knowledge of various CRM programs and handheld UHF and VHF radio. Proven ability to communicate effectively and maintain composure under high-stress conditions. Adept at managing multiple tasks simultaneously while demonstrating strong analytical and teamwork skills. Exceptional at adapting quickly to new information and evolving situations as they develop and apply appropriate solutions. Capable of working long hours and fluctuating schedules with sustained focus and efficiency.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Hospice and Respite Caregiver
Always Best Care (707) 474-4760
01.2024 - Current
- Respond to emergencies quickly and make appropriate medical decisions while communicating with coordinating team.
- Actively listened to client concerns or requests while offering empathetic responses aimed at resolving issues efficiently.
- Maintained detailed records of client progress, reporting any changes or concerns to appropriate parties promptly.
- Assisted clients with mobility challenges through careful transfers and ambulation support, promoting safety and comfort.
- Monitored vital signs regularly for early detection of health issues or complications requiring medical attention.
- Facilitated open communication between clients, families, and healthcare teams to ensure seamless coordination of care services.
Legal Intake Specialist
Intake Services, LLC (888) 243-5501
04.2019 - 12.2023
- Specialized in sexual assault class action and MVA lawsuits including but not limited to Uber, State foster care facilities, Camp Lejeune, Catholic Church, Boys Scouts of America, and Johnson Johnson.
- Use of CRM programs and Mass Tort
- Maintained up-to-date knowledge of legal trends and developments, enabling accurate assessment of potential cases during initial consultations.
- Simultaneously research information while expressing empathy to distressed clients assisting in them in recounting traumatic experiences while screening and documenting answers and compiling appropriate DocuSign documents.
- Experience resulting in foreknowledge when directing a caller to extract necessary information.
Freight and Logistics Coordinator/Customer Support Specialist
Distribution Network LLC (DNet) (818) 880-9770
02.2015 - 02.2018
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, develop contingency plans to minimize negative impacts on business operations and communicating with shippers and receivers to ensure proper equipment is readily available when loading and unloading at docks.
- Familiarity with handheld UHF and VHF radios
- Organized back-office support for field operations and utilized dispatch software to enter customer orders, deliveries POD's, BOL's and customer concerns or special accommodations.
- Provided timely assistance to customers via phone, email, and live chat channels.
- Contract shipments at competitive rates by utilizing relationships fostered throughout industry.
- Ensured compliance with industry regulations including DOT and hazmat materials and drivers reducing the risk of fines or penalties.
Education
Caregiver Training University
Los Angeles Pierce College
Winnetka, CA 08.2006 - 05.2008
Skills
- Ability to work under stress and maintain composure
- Effective communication with individuals under duress in traumatic experiences and ability extract necessary information and direct call
- Can perform several actions simultaneously while documenting
- Medical assistance experience and knowledge, HCAA Health Care compliance certified, IHSS certified, CPR training certified, 11 hour course CARE certified
- Dispatch and hand held and base radio operations
- Knowledge of criminal laws and statues
Timeline
Hospice and Respite Caregiver
Always Best Care (707) 474-4760
01.2024 - Current
Legal Intake Specialist
Intake Services, LLC (888) 243-5501
04.2019 - 12.2023
Freight and Logistics Coordinator/Customer Support Specialist
Distribution Network LLC (DNet) (818) 880-9770
02.2015 - 02.2018
Los Angeles Pierce College
08.2006 - 05.2008
Caregiver Training University
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